1. WSP quality assurance tool
Module 12
WSP quality assurance tool

2. Module 12 WSP quality assurance tool
Session structure
Introduction
About the tool
Using the tool
Supporting materials
Demonstration
Exercises

3. Module 12 WSP quality assurance tool
Introduction
WSP benefits realized only through sustained effort and continuous improvement
WSP QA tool main benefits:
Highlights where progress is being made
Opportunities for improvement

4. Module 12 WSP quality assurance tool
Introduction
Additional benefits:
Offers guidance
Prevents complacency
Facilitates reporting
Tracks progress
Helps to minimize loss of institutional memory
Helps to justify investments

5. Module 12 WSP quality assurance tool
About the tool
Can be used by:
WSP team
Water supply senior management
Internal assessors
etc.
Applicable from the start of WSP development to full and continuing implementation
Tool should be used at regular intervals, dictated by the pace of WSP implementation

6. Module 12 WSP quality assurance tool

7. Module 12 WSP quality assurance tool
Based on the structure and guidance in the WSP manual
WSP manual provides the information and interpretation for completing the tool

8. Module 12 WSP quality assurance tool
Using the tool: Prerequisites
Ensure management is supportive and resources are available
Gather together all WSP team members, internal and external and relevant non-team members for each table
Identify and gather the necessary resources to complete the evaluation (e.g. WSP manual, tool, assessment coordinator and rapporteur)
Supporting information for WSP should be available should the team wish to refer to this during the exercise

9. Module 12 WSP quality assurance tool
Using the tool: Starting the application
Tool works with Excel 2003, 2007 and 2010
Macros need to be enabled
If macros are disabled, click on “About the Tool” to find directions on how to enable
Macros must be enabled or the tool will not work.

10. Module 12 WSP quality assurance tool
button clicks show the different messages you may receive when macros are disabled. If macros are disabled, a red warning message should display in the tool, as shown in the first graphic. The second graphic shows the message you should receive to enable macros when you use the 2003 version of excel. The third and fourth graphics show the additional message you should receive within the tool when you use Excel 2007 and 2010

11. Module 12 WSP quality assurance tool
Using the tool: Tool sections
Menu
About the tool
Enter assessment
Assessment results
Animations on button clicks highlight the four sections of the tool: 1. Main menu page, 2. About the tool page, 3. Assessment page and 4. Assessment results.

12. Module 12 WSP quality assurance tool
Using the tool: Menu page
Animations on button clicks highlight the different parts of the main menu page. 1. name and country sections; and 2. ‘show other options’ that will provide links to the assessment results page and the following resources: WSP manual, WHO lexicon and Guidelines for Drinking-water Quality.

13. Module 12 WSP quality assurance tool
Using the tool: Tool languages
Animations on button clicks highlight how to change the language of the tool

14. Module 12 WSP quality assurance tool
Using the tool: About the tool
Contains an introduction to the tool
Contains general instructions on how to use the tool

15. Module 12 WSP quality assurance tool
Using the tool: Structure of assessment page
Part 1
Table 1 – General information on the water supplier
Table 2 – General information on the water supply system
Part 2
Table 3 – WSP team
Table 4 – System description
Table 5 – Hazard ID and RA
Table 6 – Control measures and validation
Table 7 – Improvement plan
Table 8 – Operational monitoring
Table 9 - Verification
Table 10 – Management procedures
Table 11 – Supporting programmes
Table 12 – Review of WSP
Structure of assessment page broadly mirrors the modules of the WSP Manual and this training package

16. Module 12 WSP quality assurance tool
Animations on button clicks highlight how to select a table within the tool.
Highlight the following sections: question fields, assessment fields, rationale/comments fields and calculation fields (blue cells).

17. Module 12 WSP quality assurance tool
Using the tool: Assessment page
Light orange: Indicate fields that need to be filled in
Light grey: Used to enter comments (e.g. why a particular answer was given)
Light blue: Calculations based on answers provided in the light orange cells
Dark grey: Indicates that an assessment for that particular question is not needed
Red: Indicates that the assessment conflicts with an answer provided in previous, dependent questions

18. Module 12 WSP quality assurance tool
Using the tool: Assessment page – Guidance
All questions include further guidance
Further explanation of the question
Definition of terms
Details of the WSP step
Rationale for importance of the WSP step
References
Guidance should be reviewed to fully understand each question

19. Module 12 WSP quality assurance tool
Animations on button clicks highlight how to view the guidance for each question. Note that the default setting in the tool is to automatically show the guidance and if the user wants to disable the guidance, they can uncheck the ‘show guidance’ box, although this is not recommended.

20. Module 12 WSP quality assurance tool
Using the tool: Assessment page – Scoring
Generally 0–4 scale
0 = not started
1 = just started
2 = Partially completed and documented
3 = Substantially completed and documented
4 = Fully completed and documented and evidence available
“Not Applicable” rating is an option in certain questions

21. Module 12 WSP quality assurance tool
Using the tool: Assessment page – Scoring
It is not the intention to put too much emphasis on the exact scores obtained
The aim of the scoring process is to help identify where improvements should be made and where priorities should be directed
The WSP team should be involved in the assessment process to ensure accurate scoring
Furthermore as the WSP approach is a continuous improvement process, obtaining the top scores should not be an end in itself and the WSP should be continually reviewed and assessed to ensure it remains effective.

22. Module 12 WSP quality assurance tool
Using the tool: Assessment page – Quantitative questions
Means of demonstrating improvements linked to WSP implementation
↑ in number of controls validated
↓ in number of incidents
↓ water quality results outside of operational limits
Enables senior management or an external assessor to gain insight into the magnitude and complexity of each WSP

23. Module 12 WSP quality assurance tool

24. Module 12 WSP quality assurance tool
Using the tool: Assessment page – Creating a new “assessment” question (5 minutes)
Open the tool
Enter a name and country
Access Table 3 (WSP team) and create a new assessment-style question
Notice that the new questions are distinguished by blue writing
Enter scoring criteria in the comments and rationale box

25. Module 12 WSP quality assurance tool
Using the tool: Saving and updating
Save at regular intervals
If using CD-ROM, save to Hard Drive (not CD)
Most benefit if used periodically over time to track changes
New assessments can be created for each table:
to compare performance over time or
between different supply systems

26. Module 12 WSP quality assurance tool
Using the tool: Assessment results page
Summary tables and graphs are generated based on the information entered in the assessment page
Easy to identify progress and areas to target
Graphs useful when communicating to senior management
Reports can be generated in Word or PowerPoint format
Reports can be exported into a separate Excel file to be customized

27. Module 12 WSP quality assurance tool

28. Module 12 WSP quality assurance tool
Supporting resources
User manual and CD-ROM
User manual available at

29. Module 12 WSP quality assurance tool
Using the tool: Example
Work through exercises in workbook
Make sure you save your work to the desktop
Any problems – ask facilitator
50 minutes