1. WCO Management Development Programmes
Riitta Passi – Capacity Building Directorate

2. Background WCO Trends and Patterns Report Customs in the 21st Century
The Global Dialogue on Customs Capacity Building and a follow-up workshop

3. Programme objectives
To define a common Syllabus for Customs Managers based on the core components of the WCO PICARD Professional Standards
To Identify current good practices
To develop standardized models
To develop and publish a Common Syllabus for Customs Managers
To develop Guidelines and other Tools
To deliver workshops

4. WCO Management Development Programmes

5. WCO Management Development Programmes
PICARD Programme
Leadership and Management Development Workshops
WCO Capacity Building Compendium
Fellowship Programme

6. Leadership and Management Development Workshops
Working Group
Syllabus
Pilot MD Workshop

7. Syllabus: Essential Leadership Skills
Introduction to Effective Leadership – Self Evaluation
Leadership and Organizational Culture
Visioning
Political Skills
Inspiration
Analytical ability
Decision making
Problem Solving
Capacity to motivate
Negotiation Skills
Communication
Networking internal/external customers

8. WCO Capacity Building Development Compendium

9. Fellowship Programme
to enable mid-management officials from the Customs administrations of developing countries to make an in-depth study of the Conventions, instruments and recommendations of the WCO
to increase their international experience
to establish important international networks for the participants
to contribute to change management process in one particular Customs area.