1. ITIL® v3 Qualification & Certification scheme

2. ITIL® v3 Certification scheme
The ITIL® v3 scheme
Scope
Approach
Features of each new certification level
Transition scheme
Certification scheme structure

3. v3 Certification scheme Scope
Must offer value to the career objectives of the student
Allow innovation and flexibility and value for Course Providers
Meets learning objectives and competency outcomes
Blooms taxonomy for setting exams
Transition scheme for v2 to v3

4. An updated approach to learning
Modular design for flexible learning needs
Modernised testing methods and format
Expanded scope of education
Greater choice of study options
Self study
Course attendance
Online courses
Self-paced learning
On demand examinations 4

5. ITIL Foundation v3 Foundation certificate 130,850 + trained to date
Minimum 18 hours plus exam
40 question simple multiple choice exam 65% pass
Self study option
Official Study Aid publication
Covers all stages in the Service Lifecycle
Awareness and concept understanding
2 credits in the scheme
130,850 + trained to date
Syllabus reviewed – new syllabus in place from May 09 5

6. ITIL Service Lifecycle
Launched October 08 and January 09
5 lifecycle modules based on each book
21 hours for each module
Complex, gradient scenario Multi Choice exam
90 minute exam and 70% pass
3 credits per module
Course based study 6

7. ITIL Service Capability
Launched October 08 and January 09
4 process based modules
Operational Support & Analysis
Planning, Protection & Optimization
Release, Control & Validation
Service Offerings & Agreements
30 hours for each module
Complex, gradient scenario Multi Choice exam
90 minute exam and 70% pass
4 credits per module
Course based study 7

8. Capability clustered processes
Operational Support & Analysis
Planning, Protection & Optimization
Release, Control & Validation
Service Offerings & Agreements
Event
Incident
Request
Problem
Access
Service Desk
Technical
IT Ops
Application
Capacity
Availability
Continuity
Security
Demand
Risk
Change
Release & Deployment
Validation & Testing
Service asset & Configuration
Knowledge
Service Evaluation
Portfolio
Service Level
Catalogue
Supplier
Financial
25 March 2009 8

9. Managing across the Lifecycle
Launched January 09
Capstone course
Lifecycle or Capability certification prerequisite
Topic based curriculum
Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management
Complex objective exam – Bloom level 5
5 credits in the scheme
Leads to ITIL Expert award 9

10. Bridging the gap v2-v3 Foundation Bridge v2-v3 Practitioner Bridge
1 day course – 2 days from May 09
Course based study
20 question simple multiple choice 65% pass
16,600 + Students to date
v2-v3 Practitioner Bridge
Minimum of 12 credits – includes credits from v2 Foundation
2 credits single process, 3.5 clustered processes
Managing across the Lifecycle
v2-v3 Manager Bridge
28 contact hours
5 credits in the scheme
20 Question complex MC scenario 80% pass
3,400 + students to date 10

11. ITIL ® Qualification & Certification scheme

12. ITIL® v3 Qualification & Certification scheme Questions. http://www