1. Five Years of Nemoforum
Trends in organisational changes in Cadastre and Mapping Agencies in Europe
Karel Welter
Prague, November 25th, 2004

2. Organisational changes
External factors
Different starting points
Change of responsibilities of organisations
Change of business model
Change of legal basis
Joint Ventures, PPP’s
Chain integration, one stop shopping

3. Organisational changes
Different starting points
Functions
land registry, cadastral surveying and mapping, valuation, taxation, topographic mapping are grouped into organisational units in many different ways
Deeds Registry versus Title Registry
Tax Cadastre versus Legal Cadastre

4. Flow of geographic and land information (RAVI 1992)

5. Fragment from RAVI Structure Plan
Cadastre and Land Registry Agency

6. Fragment from RAVI Structure Plan
National Mapping Agency

7. Organisational changes
Internal factors
Optimisation of work processes
Quality management
Improved efficiency > Cost reduction
HRM objectives

8. Organisational changes
Driving forces for organisational changes
Public function – Political Decisions
Customer demands
ICT
Cost recovery and cost effectiveness
International developments

9. data sharing and avoiding
Customer demands
Good service for an acceptable price
Digital
In time
Up to date
No thresholds
Consistent (standardised)
E-Government, one stop shopping
Transparent Government
meeting
customer demands
through better access
and data integration
lower costs through
data sharing and avoiding
data duplication

10. Customer demands
performance
management
Mission:
to provide legal security of land tenure to customers, at lowest possible costs
quality
management
customer oriented
management
financial
management

11. Customer satisfaction
perception
expectations
needs
satisfiers/ dissatisfiers
references
customer satisfaction
experiences
instrumental +
emotional ties
communication

12. Front Office – Back Office Model
Customer
Account-
manager
Customer
service
Back Office
‘Factory’
Consultant

13. Netherlands’ Cadastre, Land Registry and Mapping Agency
Merger of the Cadastre and Land Registry Agency
and the National Mapping Agency
Integration of production
Integration of marketing and product development
Integration of research

14. Information and Communication Technology
Business process redesign
Chain integration is possible / necessary
Current ICT policy:
ICT opportunities related to business strategy
Renewal (‘legacy’) core systems
Reduction ICT-complexity
Reduction ICT-costs
ICT security and emergency options
ICT opportunities:
Electronic submission of documents (deeds etc.)
Online access with internet technology
Map based access
Nation wide right holders access
Distinguish core db and information db
Integration registers and maps
Recording public encumbrances

15. Alignment of strategy and operations
ICT market
business
fit
fit
link
strategy
ICT policy
Strategic alignment
fit
fit
processes
systems
Operational alignment
link

16. Cost recovery and cost effectiveness
From state budget to profit/loss account
Benchmarking
Planning and Control Cycle
annual report

17. Planning and Control Cycle
Annual Planning
input
planning
Management Operations
Performance control
Plan
Act Do
Check

18. International developments
Guideline on public sector information
Inspire guideline
IACS
Guideline on personal information
Water framework directive
Etc.
Privacy
GREEN PAPER ON PUBLIC SECTOR INFORMATION IN THE INFORMATION SOCIETY
Within Europe, the individual’s right to privacy is firmly embedded in the European Convention on Human Rights and Fundamental Freedoms  of 1950.

19. International developments
A need to exchange information between
cadastral and mapping organisations
In the wider perspective of the ESDI
(organisational, financial, legal and
technological)
How does EU effect our business?
Cooperation EuroGeographics, PCC, WPLA

20. Thank you for your attention I wish many more successful years
I wish many more successful years