1. T. Antoni Karlsruhe Institute of Technology
GGUS Advisory Group
T. Antoni
Karlsruhe Institute of Technology

2. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
History…
In EGEE times an advisory Group ESC/USAG met monthly to discuss the requirements and prioritise them
Participants from
User communities
ROCs
Other Ops Tools
EGEE operations management
GGUS Advisory Group | EGI TF'12 | Prague |

3. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
…repeating
There‘s need for a similar group in EGI
Participation from:
EGI
Operations
Community engagement
Technology
NGIs
User Communities
Technology Providers
GGUS Advisory Group | EGI TF'12 | Prague |

4. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
Defining the Group I
Meeting frequency
Start monthly
Shortly after the release
Doodle for Weekday Mornging / Afternoon
Generally as WebConf
F2F at EGI Conferences (2 times a year)
Participation
Regular attendance by named representatives
Set up a mailing-list
GGUS Advisory Group | EGI TF'12 | Prague |

5. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
Defining the Group II
Chair person
Not from GGUS team
Discuss with Steve Brewer
Send shortlist
Should have a deputy
Communication (written summary + Live from time to time)
To OTAG
To OMB
To TCB
To UCB
GGUS Advisory Group | EGI TF'12 | Prague |

6. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
Name
GGUS Advisory Group
Helpdesk Advisory Group
Regional and European Helpdesk Advisory Board
GGUS User Liaison Advisory Group
Any other/better Ideas?
GGUS Advisory Group | EGI TF'12 | Prague |

7. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
Main requirements
Main sources of requirements and input
DoW of EGI-InSPIRE
RT requirements queue/Savannah shopping list
Main DoW requirements met
GGUS Advisory Group | EGI TF'12 | Prague |

8. GGUS Advisory Group | EGI TF'12 | Prague | 19.09.2012
Current Work
Main requirements under development
Report Generator (Production)
DB Abstraction layer
System high availability (ARS splitting, Interfaces)
Alternative Authentication and Authorisation Mechanisms
Consolidation of Support Units
Adapting workflows to Restructured TPM/DMSU
On-going revision of usability
Main requirements still needing discussion
Security workflow for CSIRT
PRACE/EUDAT interfaces
GGUS Advisory Group | EGI TF'12 | Prague |

9. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
Technology Support
Operational Tools Workshop | EGI TF'12 | Prague |

10. Technology Provider (EMI / IGE)
Technology Helpdesk
DMSU
EGI-SA2
Technology Provider (EMI / IGE)
TPM
GGUS RT
Technology Helpdesk
announce
accept/reject
Workflow for bugs
found in production
Software release
workflow
Operational Tools Workshop | EGI TF'12 | Prague |

11. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
Technology Helpdesk
Operational Tools Workshop | EGI TF'12 | Prague |

12. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
Technology Helpdesk
Operational Tools Workshop | EGI TF'12 | Prague |

13. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
xGUS
Operational Tools Workshop | EGI TF'12 | Prague |

14. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
xGUS
xGUS is a helpdesk template for NGIs and User Communities
GGUS interfaced
Administration via web (support units, problem types, etc.)
No local deployment/installation: Operation and maintenance at KIT
Operational Tools Workshop | EGI TF'12 | Prague |

15. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
xGUS Instances
helpdesk.aegis.rs
xgus.ggus.eu/igalc
xgus.ggus.eu/ngi_ch
support.africa-roc.org
helpdesk.ngi-de.eu
Mapper Project currently evaluates xGUS
Operational Tools Workshop | EGI TF'12 | Prague |

16. Operational Tools Workshop | EGI TF'12 | Prague | 19.09.2012
xGUS Homepage
Screenshots
List of instances
Test instance
How to get an
xGUS instance
Information
xgus.ggus.eu
Operational Tools Workshop | EGI TF'12 | Prague |