1. UI in the OneStop Under WIOA
October 2016
Presented by the Illinois Department of Employment Security | Service Delivery Bureau
NASWA 2016 UI Directors’ Conference and IT/Legal Issues Forum

3. Illinois at a Glance 36 locations dispersed among 5 regional offices
2 call centers
1 centralized document processing unit
1 centralized internet claims unit
10 economic development regions
102 counties
12.8 million people
310,000+ employers

4. Claims Intake Overview
600,000 claims per year
26 maximum payable weeks
16.8 weeks average duration (January through June 2016)
$437 maximum WBA (effective January 2016)
$360 average WBA (January through August 2016)

5. Employment Services Historical Perspective
Main focus had been on the UI program
ES-focused staff had often been sent to work UI program during times of need
Rejuvenating program post-recession

6. New Approach Unemployment-to-Reemployment
A primary initiative
To more closely align UI program to ES program
Matter of shifting mindsets: outreach campaigns, collaboration/teamwork
Focus on developing staff proficiency
Focus on driving UI customers to ES and Partner services
Focus on Integration: Taking advantage of existing services and best practices

7. Enforcement of Employment Service Registration Requirement
Numerous successes
Compliance factor
Contacting claimants who don’t immediately register
Increase in active resumes
Business Services Team activity
Partner access to job seeker database

8. Worker Profiling RESEA – starting 2016
Multi-phased approach towards full implementation
Sharing data with workforce partners

9. Rapid Response Summit Revisit goals and realign priorities
Define policy, procedure, roles and regional approaches
Lay the groundwork for strategies and messaging necessary to communicate services
Opportunity for staff development
Networking opportunity

10. Upcoming/Ongoing
Continue to take advantage of technology ( , PNS, phone)
Revision of UI claimant application
Mobile-friendly content and applications
Revamp of public-facing website
Web-based job readiness self-assessment
Online workshops and training modules
Web-based self-scheduling for in-person events
Continue to emphasize quality customer service in delivery of services

11. Expectations
More engagement means improved customer satisfaction and reduction in fraud
Reduce average benefit duration / Quicker return to work
Staff ownership of program integrity and quality customer service
Business community and job seekers see and receive value in State’s services
Unified data system among partners

12. Thank You!