1. Extending the Core® to YOUR Court Operations Management
Practice
Module
Operations Management

2. The Competency

3. Original vs. New Competency
Essential Components
Operations Management

4. Operations Management
Court leaders support complex functions
The range and nature varies
Differences in jurisdiction apply
Some functions are outside court supervision

5. Operations Management Competency * May not be under court authority
17 Elements
Operations Management Competency
* May not be under court authority

6. Content Index

7. Learning Objectives Identify learning needs for the competency.
Gain familiarity with elements of Operations Management.
Describe relationship of Operations Management elements to constitutional and due process requirements.
Create/produce a program plan for a Specialty Court, with program goals, objectives, partners, collaborators and measurable program outcomes.
Identify self-represented litigant needs and draft an SRL Policy.
Evaluate priority/critical court operations and list preliminary steps and actions for business continuity.
Assess performance measures/metrics to document and report on business outcomes.
Identify the impact/relevance of other Core competencies in the Principle, Practice and Vision modules.
Construct a personal action plan, including a priority listing for court executive leadership.

8. Organization of Content
1. High level content area for the high level grouping of elements
Introduction
2. Desired knowledge, skills and abilities (KSAs)
KSAs
Challenges
3. Potential challenges and opportunities

9. Resources
Faculty resources
Activities
Slides
Bibliography

10. Resources Indigent Defense

11. Resources Courtroom Operations
Courtroom Protocol Information
Instructing courtroom attendees and participants on expected behaviors
Calling the court to order
Providing information to the judge
Asking questions of, or for clarification with, the judge
Handling protocols for documents given to or received from the judge
Detailing documents desired by the judge
Using technology in the courtroom, and who is responsible
Identifying allowable times for the clerk to leave the courtroom
Documenting hearing information manually or into the court database

12. Competency Activities
Learning needs
Operations Management relationship to due process
Specialty court program plan and goals
Self represented litigant draft policy
Top 5 critical operations for draft COOP
Operations Management performance measures

13. Activity: Create a Policy for SRL

14. Activity: Select Elements for Action

15. Operations Management & Other Competencies

16. Operations Management & Other Competencies

17. nacmcore.org
Resources