1. Staff Retreats, Training, and Team Building

2. Staff Retreats Why do we have them? How often should you have one?
Where should the retreat take place?

4. Training Why is it important? How to determine the training topics?
Who needs to be trained?
What resources are available?

5. Why is training important?
Your team is your greatest asset
Help you “do more with less”
Compliance and Consistency
Customer Service

6. What, Who, and How… Assess the needs of your staff
Find the balance between new and veteran staff
Compliance issues
Current topics
Customer Service

7. Team Building What is the definition of a team?
What are some reasons for team building?
What are some qualities of a high performing team?

8. Hire Good Staff and Train Them Well
Start with a solid foundation
Enforce and Reinforce the 3 Cs
Compliance
Consistency
Customer Service
Train and cross-train

9. Delegate Responsibilities
You are the conductor, not the whole orchestra
Who does what best – be a matchmaker
Understand individual preferences and working patterns

10. Be a Coach Your staff is your team
Your team should be striving for a common goal

11. You will be the piece that holds it all together

12. Questions??
Contact Information:
Laura Hughes, Financial Aid Director
Lewis-Clark State College
(208)