1. Change Management at
November 18, 2016

2. Who Likes Change?

3. What is Change Management?

4. What is Change Management?
A thorough and methodical approach to securing and managing coins
Punishing people for not keeping up with new initiatives up to and including termination
Managing the adoption of change within an organization
None of the above

5. Change Management Experts

6. What is Change Management
Change Management is a disciplined and dynamic plan and execution of activities that ensure an organization’s workforce is informed, enabled, ready, and organizationally aligned to implement lasting change, with minimal business disruption, allowing achievement of specific business objectives.

7. Individual Motivation & Productivity Journey
Overall Benefits of CM
A structured and comprehensive Change Management approach considerably improves speed and quality of the change journey.
Individual Motivation & Productivity Journey
Time Savings
Level of Productivity and Motivation when appropriate individual Change Drivers are considered
Productivity, Motivation
Typical level of Productivity and Motivation in changing environments.
Productivity Gain
Time

8. Linkages to Strategy Vision Enterprise Performance Process/Department
Individual
Performance

9. CM Workstreams
In order to improve performance with the proposed change, the key areas of change management fall into five major work streams.
Definition & Scope
Impact Assessment
Work Plan & Resource Estimates
Sponsor Roles & Responsibilities
Sponsor Expectation Management
Change Plan
Communications & Alignment
Communication Planning
Communication Development
Communication Execution
360 Degree Feedback
Recognition & Celebration
System & Environmental Changes
Business Readiness
Change
Readiness
Assessment
Implementation Monitoring
Post Implementation
Assessment
Training & Performance Support
End User Training Needs Analysis
Ongoing Performance Support
Develop Training
Deliver Training
Organization Alignment
Required Organizational Structure Identified
Cultural Changes
Identified
Individual Performance
Metrics Identified
Communication of Changes
…resulting in end user competency

10. CM Management Change Plan Link to overall project
Conduct Impact Assessment
Resourcing
Manage Sponsors
App/Dev
Learning
& Development
OP’s Directors
Facilities
Call Center
WFM
T&A
GM’s
AM’s
Store Associates
Systems Mgmt.
Payroll
Store
Effectiveness
Team
M Level
Associates
Labor Team

11. Communication Management
Communications
Plan
Development
Execution
360 feedback
Recognition/Celebration

12. Communication Management
New Market Vision & Top 5 Key Messages
All of these inputs help to drive communications for the duration of the project.
Meetings s
Face to Face
Phone Calls
Letters
Communication Vehicles
Web
Blog
Messages
Internal and External Audience(s)
Timing

13. Business Readiness Business Readiness Pre Implementation Countdown
Assess Environmental Changes
Monitor Implementation
Post Implementation Measures

14. Training
Training
Needs Analysis
Develop
Conduct
Measure

15. Organizational Alignment
Org Design
Assess Culture Changes
Assess Process Changes and Measures
Assess Job Impacts
Restructure Organizations

16. What is it?

17. What is WorkOut? Jack Welch
“Trust the people in the organization – the people in the best position to improve a business are the people in the job every day.” 
Jack Welch

18. What is WorkOut? Sponsor(s) Champion forms a Planning Team
Defines a Business Improvement Opportunity
Champion forms a Planning Team
Refines opportunity into measureable objectives
Defines these objectives into Challenge Statements
Identifies Associates that knows the issues best
WorkOut Teams
Develop creative and measurable solutions to the challenges identified in a WorkOut Session
Present their solutions to the Sponsor(s)
Team Leads are a critical part of the process during the event and the 90 day implementations

19. What is WorkOut? Sponsor(s) Champion and the WorkOut Teams
Make a decision on each solution
recommended
Champion and the WorkOut Teams
Empowered to get to work and implement the approved solutions
Champion – Shepherd the process though
The 90 days
Team Leads – Work with Champion to deliver results
Recommendation Owners – Deliver on their recommendations
90 days to complete
Report Out results to Key Stakeholders

20. What is WorkOut? Time 1–2 Day 2-3 Days 2-4 Days ½ -1 Day 90 Days
Conduct WorkOut
Report Out/
Town Hall
Implement
Initiate
Plan
Time
1–2 Day
2-3 Days
2-4 Days
½ -1 Day
90 Days
Select Sponsor/ Champion
Select Planning Team
Define High Level Scope
Define Stretch Goals and Parameters
Select WorkOut Team(s)
Collect Data
Create Solutions
Create & Own Action Plans
Prepare Presentation
Present Recommendations
Have robust dialogue
Decide “yes”, “no”, or “further study” on the spot
Get the work done!
Check-in every 30 days on progress
Adjust as appropriate
Actions
Bob
Senior Management/ Sponsor
Process Manager
Sponsor/Champion
Cross Function/Level Planning Team
Process Manager
Sponsor/Champion
Cross Function/Level WorkOut Teams
Process Manager
Personal Trainers
Sponsor/ Champion
Senior Management
Work Out Teams
Process Manager
Sponsor/Champion
Team Leads
Owners
Process Manager
All Areas
People

21. What is the #1 Failure for Change Initiatives?

22. What is the #1 Cause of Failure?
Lack of Sponsorship

23. Questions???