1. Developing Non-Traditional IT Customers
Inside the Project:
WFU Police Department

2. Presentation Outline Wake Forest University Facts
Challenges facing non-traditional IT customers
New and traditional IT solutions for non-traditional needs
Use case study at WFU

3. Wake Forest University Facts
Founded: 1834, Wake Forest, NC
Location: Winston-Salem, NC (since 1956)
Enrollment ( ) Undergraduate: 4,321 Graduate and professional schools: 2,418 Total enrollment: 6,739
Relative Size: Second-smallest NCAA Division I school in the country
Academics: Liberal arts curriculum, ranked 30th among national universities by US News & World Report
340 acre campus
57 buildings on campus
Cable Plant
More than 1,000 miles of fiber optic cable
Network Operations Center
696 Wireless Access Points
244 wired network devices
~160 Servers
~10,000 nodes on the network

4. Who Are Traditional Customers and What Are Their Needs?
Customers want Solutions to Challenges and Problems
High Performance
Reliability
Accuracy
Efficiency
Up-to-date

5. Addressing Traditional Needs
Leveraging existing IT resources
Network Infrastructure
Cable plant, hardware, engineering / design
IT Security
Policies and Procedures and Personnel
Systems and Database Design
Data Integrity, Backups, Disaster Recovery
Capacity / Performance Management
Service Level Agreement, 7x24 Notification, Trending
Support
Technology Specialists, Help Desk
R&D
Partnership and Relationship Development and Management

6. Addressing Traditional Needs
Network Infrastructure
IT Security
Systems and Database Design
Capacity / Performance Management
Support
R&D
Partnership and Relationship
High Performance
Reliability
Accuracy
Efficiency
Up-to-date

7. Non-Traditional Customers
Who are these customers?
Current solutions only meet outdated needs
Needs outpace the capabilities of existing solutions
Don’t fully understand the technical possibilities to solve their problems
Hard to make improvements if you don’t know your options
IS not completely understanding their needs and challenges
We can’t solve issues if we don’t know the problems

8. The WFU Police Department
Current solutions only meet outdated needs
Don’t fully understand the technical possibilities to solve their problems
We failed to truly understand their needs and challenges

9. Why Now? Digital solutions to traditional analog systems
Telephony → VOIP
Building Automation Systems → IP-based I/O devices and sensors
Security → digital video/audio & storage
RFID → asset and personal safety

10. Understanding the Challenges Facing WFU-PD
Safety Challenges
Campus environment provides unique challenges
Campus is a small city that never closes
Safety often is viewed as being intrusive
Safety is a major decision point for prospective students and parents
Efficiency and Technical Challenges
Reactionary processes and procedures
Security “silo” solutions
Multi-departments providing independent solutions
Cultural and Organizational Challenges
Interdepartmental relationship development
Continuity of strategic direction

11. WFU-PD Existing Approach
Tendency to address and solve one challenge at a time
Tendency to assign a challenge to one department or functional area
Tendency to stick with what’s comfortable
Technical solutions
Policy solutions

12. Difficulties with Existing Approach
Multiple “silo” solutions lead to high FINANCIAL costs
Solutions require dedicated cabling
Specialized network with no central management or monitoring
Unable to fully utilize the university’s existing investments
Growth in staff
Diminishing returns on investments

13. Difficulties of Existing Approach
Multiple “silo” solutions lead to substantial OPPORTUNITY costs
Inefficient use of capital assets
Manual data manipulation
Manual data correlation
Laborious event-search processes
Inefficient community notification and communication

14. Business Drivers Budget constraints demand efficiency
How do we leverage common infrastructure resources?
Reduced cable infrastructure costs and increased reliability
Reduced number of servers, databases and applications
How do we manage a growing number of physical devices without increasing staff?
Take raw data and make it informational
How do we deploy solutions delivering comprehensive information
Integration of multiple systems (Fire, Safety, Surveillance)
More effective surveillance and event-notification technology

15. Leveraging Existing IT Resources
Focus on our core competencies
Systems, Networking and Databases
Capacity / Performance Management
IT Security, Policies and Procedures
All the back-end systems

16. Leveraging Existing IT Resources
Is this enough?
Does this solve all the problems?
Are the tools providing a comprehensive solution?

17. Consolidation Challenges
Integrate all these devices
Integrate the data
Process the data effectively
Use the data effectively

18. Deploying Comprehensive and Integrated Solutions
A platform connecting different technology systems
Leverage new and existing technology systems including
RFID
Access control
Video security
Data backup solution
Active Directory

19. Collecting and Using Data from Multiple Sources
WFU-PD
Owner
Digital Video
Collection Engine
Facilities Management
ERP
RFID
HIGH PERFORMANCE INFRASTRUCTURE
DVR NVR
Network Management
Access Point
Access Management
Physical Access System

20. What is the Collection Engine?
SYNCSEER
SyncSeer is a Tyco product developed in partnership with Versatile
SyncSeer is an intelligent middleware platform that quickly connects different technology systems including your existing IT investments
SyncSeer collects information from disparate solutions and correlates the information based on business rules and asset information
SyncSeer does not disrupt your existing infrastructure, but rather works with your current technology
SyncSeer is positioned to leverage new and existing business systems

21. Scales Fine Arts Center Pilot Overview
Provide the WFU-PD specific and precise asset information as well as video documentation when an asset leaves the building without its owner
Control-Point Monitoring
Deploy technology at defined choke points
Increase response time
Instant notification of unauthorized and suspect behavior
Passive Collection of Data
Collection of information without interfering with productivity
Reduce administrative overhead and increase operational productivity

22. The Players Control-Point Monitoring Active RFID portals
IP surveillance cameras
Increase Response Time
Event notification tool
Passive Collection of Data
Active RFID tags
Network Video Recorders (NVR)
Reduce administrative overhead and increase operational productivity
SyncSeer
Existing data backup solutions

23. Pilot Overview

24. Scales Pilot Overview
RFID Antenna
Camera

25. Total Solution
RFID
SyncSeer

26. SyncSeer Notification
Asset 'Taylor 12-String Guitar' disappeared without its owner Nic Aeddy. Here is a link to a video of the possible theft:

27. Scales Fine Arts Center
Comprehensive solution
Reduced financial costs
Reduced opportunity cost
Improved operational efficiencies
Improved quality of the end product
Help get the bad guy

28. Lessons Learned Build tight relationships Training
WFU-PD
Facilities Management
RL&H
External partners
Training
Application
Administrative
Roadmap
Total IT design and involvement is imperative
Systems, networking and database
Help Desk and field support
Solutions and requirements are moving targets
Meet with stakeholders regularly
Meet with partners and providers regularly

29. Possible Next Steps Passive RFID
Library books
Chemicals
Define multiple RFID “zones” within a building
Asset “A” should never leave 1st floor
Multiple RFID “zone” association
Asset “A” leaves “Zone 1” and must reappear in “Zone 2” within “x” amount of time

30. Developing Non-Traditional IT Customers
Questions