1. Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
New Release
Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release

2. Helsinki enhancements
New Look and Feel
Menus
Favourites
Notification Preferences page
New Features
Full URL displayed while navigating
Live Forms
Reporting
Connect Chat
Importing KB Articles
Improved HTML editor
Tips & Tricks
Out-Of-The-Box

3. Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
New Look and Feel
Helsinki Release
Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release

4. New Look and Feel Menus

7. New homepage
Change homepage

8. New Look and Feel Create Favourites
In a Record List: drag & drop OR right click
In a Record view: right click > create a favorite

9. New Look and Feel Edit Favourites

11. New Look and Feel Notification Preferences page
Primary
CERN
SMS

12. Type of record Type of notification
Primary
CERN
SMS
Type of record
Type of notification
Mobile

13. Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
New features
Helsinki Release
Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release

14. New features Full URL displayed while navigating
Before, the URL was always the same one

15. New features Full URL displayed while navigating
Now, the URL is more complete. Every time you navigate the URL changes.

16. New features Live Forms
User presence: who is online when you are working in an instance.
CERN user avatar: user’s initials – upload an img.

17. New features Live Forms
Real time updating of fields: If a user updates a field you are currently watching.
The user changed the field from 2nd to 3rd line

18. New features Reporting : New Types

19. cerntraining instance

20. New features Reporting : Multiple grouping – Stacking choices

24. Helsinki enhancements
New Look and Feel
Menus
Favourites
Notification preferences page
New Features
Full URL displayed while navigating
Live Forms
Reporting
Connect Chat
Importing KB Articles
Improved HTML editor
Tips & Tricks

25. New features Connect Chat
Private conversation
Group conversation
Send a message
Edit a chat
Remove a chat
More cool features

26. New features Connect Chat : Send a message

27. Send a new direct message

28. Open an active conversation
Small view

29. Open an active conversation
Send a new direct message
Open an active conversation
Full view – new tab

30. New features Connect Chat : Edit a GROUP conversation

32. New features Connect Chat : Edit conversation SETTINGS

34. (NOT SUPPORTED AT CERN) MOBILE NOTIFICATION SETTINGS
Mobile PUSH Notifications are not supported

35. notification
to offline users

36. New features Connect Chat : Remove a chat

37. Restore a removed conversation
OPC.1
Restore a removed conversation
OPC.2
To reactivate
Short time stored
Not forever
Full view – new tab

38. New features Connect Chat : More features
Mentioning someone in a Group
Typing symbol in a conversation brings up the list of users in the group.
This sends the user a direct message

39. New features Connect Chat : More features
Mentioning someone in a
Share files
Options:
Attachment icon
Drag and drop
Take screenshots or images and copy & paste

40. New features Connect Chat : More features
Mentioning someone in a
Share files
Options:
Attachment icon
Drag and drop
Take screenshots or images and copy & paste
INC

41. New features Connect Chat
Out-Of-The-Box
This feature has been activated without any additional customization.
We think is useful to:
Communicate ideas
Work together
Share information
Make decision quickly

42. New features Importing KB Articles: Word files
The following styles and elements are preserved:
Titles
Headings
Images
Links
Bold text
Italic text
Under line text
Order and unordered list
Tables (default heading settings)
The system is creating the KB
The Word file has been imported

43. New features Improved HTML editor
New style of TinyMCE HTML editor. Rearrangement of buttons.
Clear formatting

44. New features Improved HTML editor
Syntax highlight in the code editor

45. Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release
Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release

46. Tips & Tricks for ServiceNow
Copy URL: faster
Right click on the top bar
Click on “copy URL”
The system copy directly the link

47. Tips & Tricks for ServiceNow
Access Key
Shortcuts
UI16 - Helsinki
Some tools may overwrite these shortcuts

48. Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Conclusion
Helsinki Release
Aurora De Miguel De Couto - Hector Martin de los Rios Saiz
Helsinki Release

49. Conclusion Deployed on Saturday, March 11th
Intervention details at OTG
Test:
More information in:
KB : ServiceNow Helsinki Release
KB : Connect Chat – ServiceNow Helsinki Release