1. Warranty Status API Overview

2. Warranty Status API – Overview
Application Programming Interfaces (APIs) enable direct communication between customer and Dell IT systems via industry standard protocols.
This API returns warranty entitlement and system configuration information directly from Dell to the customer’s environment.
An extension to the customer’s Help Desk system enabling a single console to assist with the management of product warranties.
What is it?
Connection: receive real time warranty entitlement and expiration data, plus as-shipped configuration information.
Control: Customers may use this information to proactively manage their Dell IT systems.
Convenience: accessing up-to-date data within customer’s own IT system leads to an enhanced customer experience.
Customer Benefits
How to get started ?
Download the How to Get Started document.
Or contact to request information.

3. Warranty Status API - Capability DefinitionIs
Is Not
A Capability to gather warranty information directly from Dell via customer’s own IT system (i.e. Help Desk)
Not a stand alone offer
Data connection between customer system and Dell Help Desk
Graphical User Interface (GUI)
Capability to be integrated by customer
Dell Managed Service
Standard off the shelf capability – not customisable
Customised solution
All warranty entitled customers
ProSupport entitled customers only
Both in-warranty and out-of-warranty Customers
In-warranty customers only
Configurable to query batches of services tags from 1-100
Configurable to batches in excess of 100 service tags
Throttling to limited number of calls
Open volumes / unlimited calls
Returns warranty information status that may be used for manual online warranty renewal
Automated Warranty Renewal

4. How to Get Started

5. Warranty Status API - Onboarding Process
Customer completes questionnaire and sends to Dell
Dell sends API Software Development Kit (includes License agreement)
Customer agrees to License to access API Software Development Kit
Dell sends API key with test tags
Customer integrates API and tests in sandbox
Dell provides self-certification process
Customer executes self-certification
Dell validates self-certification
 promotes sandbox key to production
Customer uses production URL
Go Live!
Companies who release their API often do so as part of a larger software development kit (SDK) that includes the API, programming tools and other instructional documents to make the developer's job easier.
Legend: Customer Dell 5

6. Warranty Status API– Typical High-Level Schedule
Dell support and guidance is available during the integration/testing phase.
Certification process documentation and supporting information are available. 6

7. Warranty Status API – Resources
Links
API Community page
How to Get Started Document
Get Started
Follow the steps in the How to Get Started Document to request the Warranty Status API.
If you have questions throughout the process, feel free to contact for more information. 7