1. Welcome to the Service Parts Warranty Management Committee Meeting!
Our Vision… is to promote experience sharing within a trusted, safe peer to peer environment.
Our Mission… is to provide useful learning material & information in the form of: Presentations, Experience Sharing, Best Practices, Future Trends, White papers, Articles, Surveys, Etc…

2. Committee Meeting Agenda
Introduce Committee Members
Review Committee Charter and update if necessary.
Identify primary areas of focus and goals for the Committee
What subjects should be covered on upcoming WebEx calls over the next couple of months?
Schedule WebEx calls for next two months.
I want to thank you for your time in supporting RLA in our mission.
Sincerely,
Tony Sciarrotta- Executive Director

3. Service Parts Warranty Management Committee Members
Representation: Manufacturers, OEM’s, 3PSP’s and other interested parties in Best Practices in Reverse Logistics in the Service and Warranty Management environment.
Committee Leadership: Chairperson and Co-Chair elected by the committee members annually. Sub-committees appointed by Committee membership.
CHAIRPERSON
Jim Scarff
Encompass
VP Customer Support
CO-CHAIRPERSON
Greg Updike
The Home Depot
Manager Store Operations
CO-CHAIRPERSON
SOMEONE TBD
OEM
xxxxx
Executive Director RLA
Tony Sciarrotta
Reverse Logistics Association
RLA Advisor
Donna McBride
Reverse Logistics Association
CO-CHAIRPERSON
Greg Updike
The Home Depot
Manager Store Operations

4. Review Charter and Revise if Necessary
CHARTER SUMMARY
The Service Parts and Warranty Management Committee is organized to promote and share knowledge across the industry and continually explore innovative ideas to achieve total optimization of service parts inventory. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, common practices and member experiences.

5. Identify Primary Areas of Focus and Goals for the CommitteeX

6. Let Us Know What Matters To You!
What subjects should we cover on upcoming WebEx calls?
How to avoid returns? Best practices?
How to improve forecasting and avoid excess and obsolescence?
How to address parts availability?
Asset Recovery. Methods to achieve highest recovery?
Warranty & Support?
Transparency & Reporting?
Compliance (Data & Environmental)?
Other?

7. Feedback Please!
The purpose of the Service Parts Warranty Management Committee is to address topics and challenges of its members and help advance best practices and share experiences.
What category of the industry are you in?
Retailer
OEM
Manufacturer
3PSP
Consultant
Educators
Other
What Functional Area within your company are you responsible?
Corporate Management
Field Service
Procurement
Returns Management
Reverse Logistics
Technical Support
Logistics
Other

8. Schedule WebEx Calls for Next Two Months
Every 3rd Monday of the month 2:00 PM Eastern Daylight
Next Meeting Monday July 17th 2017

9. How Can I Get Involved? Become an RLA Member!
Attend RLA conventions and expo’s
Contact a Committee Member or RLA anytime
Meeting notes are on RLA website, Members only
Join us on our next Committee call…
Jim Scarff| RLA Chairperson | VP | Encompass
| (C)

10. Thank You!
Join us for Cocktails at……xxxxxxx