1. Strategic frameworks report
Course assignment

2. Utilize the strategic frameworks learned in class with your IDBM industry project !
I have gathered here strategic- level frameworks related to the last four days of the course
Instructions:
From the following frameworks, choose three most applicable to your IDBM industry project
Study the logic of the framework from the links provided. If unclear, search for more examples: most are well documented over the internet.
Return the assignment as powerpoint or .pdf output of the software of your choice
Grading: maximum of five points each of the three frameworks

3. List of frameworks Porter 5 –forces framework PEST-analysis
SWOT-analysis
Ansoff growth matrix
BCG-matrix
Service Blueprint
Customer Journey map
DART (Dialogue, Access, Transparency, Risk/Benefits)
Edvardsson & Olsson service model (Service system, Service process, Service concept)

4. Porter 5 –forces framework
Porter, Michael E. "The five competitive forces that shape strategy." Harvard business review 86.1 (2008):

5. PEST-analysis
estanalysisfreetemplate.htm

6. SWOT-analysis https://en.wikipedia.org/wiki/S WOT_analysis

7. Ansoff growth matrix tool
Note:
Read instructions from the web and google for applications
e.g.
Select the applicable growth strategy / strategies, then justify your decision with a couple of sentences.
- What combinations of markets and novelty your project represents and why? Where are the competitors located?
Ansoff, H. Igor. "Strategies for diversification." Harvard business review 35.5 (1957):

8. BCG-matrix
m/content/classics/strategy_the _product_portfolio/
owth–share_matrix
Where is your case now? What path it will follow in the future?

9. Service Blueprint
Bitner, Mary Jo, Amy L. Ostrom, and Felicia N. Morgan. "Service blueprinting: a practical technique for service innovation." California management review50.3 (2008):
Note: If you are not familiar with tools to draw the blueprint. You can draw it by hand and take a photo for your assignment

10. Customer Journey map Related to service blueprint.
Highlights customer experience. Many types exist
13/11/01/a-quick-guide-to- customer-journey-mapping/
ki/Customer_Journey_Maps

11. DART ( Dialogue, Access, Transparency, Risk/Return)
For Company – User interface
Interesting framework to manage co-creation with the customer.
Ramaswamy, V., Co- creating value through customers’ experiences: the Nike case. Strategy & Leadership, 36(5), pp.9–14.

12. Edvardsson & Olsson service innovation model
Not mainstream framework but useful
Edvardsson, Bo, and Jan Olsson. "Key concepts for new service development." Service Industries Journal 16.2 (1996):
Use ”value proposition of a service” template!
Toivonen, M., Tuominen, T., & Brax, S Innovation Processes Interlinked With the Process of Service Delivery - A Management Challenge in KIBS. Economies et Sociétés: Economic and Management of Services Series(3):