1. Training for Employees
Deterrence
Be Observant
React to Incident
Recover from Incident

2. Deterring Criminal Activity
What can you do to deter criminal activity
Monitor your property throughout shift
Do not count money in front of costumers
Maintain low funds inside register
If you have a bulletproof enclosure, they may attempt to bring you out by saying:
Bathroom’s overflowing
You’re out of coffee
Can you help me find an item
If you are alone at night, do not exit the enclosure to help costumers, until you have additional personnel

3. Deterring Criminal Activity
Do not allow individuals to loiter around your business
Greet all costumers as they enter your store
Learn how to use all security equipment at your business: Cameras, Panic Button, Automatic Door Lock
Close and all sensitive areas:
Register door/glass
Utility closets
Storage room

4. CONTACT POLICE DEPARTMENT IF YOU SUSPECT ANY SUSPICIOUS ACTIVITY
Be Observant
Let customers know you see them
Greet them as they enter the store
Ask if they need assistance finding an item
Questions to ask yourself….
Are they looking for merchandise or looking at you?
Have they visited the store several times on this date?
Have they been loitering in the parking lot?
Are they dressed appropriately? Ex. Wearing long jacket during summer
Do they park away from all the other customers?
Are they behaving abnormally?
CONTACT POLICE DEPARTMENT IF YOU SUSPECT ANY SUSPICIOUS ACTIVITY

5. Reacting to Incident If you find yourself in the middle of a robbery
Keep Calm- Most robbers want money and do not wish to harm anyone
Cooperate- DO NOT fight back, argue, or try to reason with the criminal. Give them what they ask for and LET THEM LEAVE.
No Surprises- Let them know of other employees or customers in the store
Take Mental Notes:
Clothing
Sex
Race
Scars/Tattoos
Accent
Items they touch
Description of weapon
Vehicle

6. Recovering from Incident
What to do afterwards
Contact Police Immediately
Tell them you need the Police immediately because you were “Just Robbed”
Give them suspect description, what they stole, what weapon was used, and direction of travel
Stay off the phone afterwards because they may call you back for additional information

7. Recovering from Incident Cont.
Lock Door
Ask witnesses to stay on scene to provide statements to Police
Do not let others in who can contaminate the crime scene
Do not touch anything the robber may have touched
Provide Aid
Attend to any injured customers or employees

8. Recovering from Incident Cont.
Document
Complete Suspect ID Form
Do not discuss incident with other witnesses to avoid sharing of wrong information
Make Police Report
Notify ARA Chief Security Consultant

9. Responding to Burglary
If Alarm company contacts you in the middle of night and notifies you of a burglary alarm
Contact Police Department in the jurisdiction where the business is located and advise them of the burglary alarm and that you are responding to the scene
Do not enter the parking lot of your business without the Police present
LET POLICE CLEAR THE PROPERTY FIRST

10. Responding to Burglary Cont.
Keep in Mind…
Is someone calling you out in the middle of night so they can rob you?
Notify someone if you contacted after hours and let them know you are responding to the store
Call the Police Department back and let them know when you are about 5 minutes away from arriving at the scene
DO NOT ENTER PROPERTY UNTIL POLICE IS PRESENT

11. Safety and Security Sruthy Kuruvilla Chief Security Consultant
Atlanta Retailers Association
2055 North Brown Road Suite 200 Lawrenceville, GA 30043
Office Number:
Cellular:
Website: