1. HCM Connector for JIRA – Plugin for Atlassian Marketplace
FEBRUARY 2017

2. Introducing - HCM Connector for JIRA
Connecting two powerful systems used by millions globally
Next generation of intelligent HCM software – intelligent services
that can easily cross software modules and integrate disparate processes.
A beautifully simple service desk.
JIRA Service Desk is easy to use, simple to setup, and has everything needed for IT support and customer service.
HCM Connector for JIRA
A simple plugin that enables seamless integration/automation between SAP SuccessFactors & Atlassian JIRA

3. Use Case Why JIRA Service Desk? Why New Hire?
For every new hire in SFSF, Jira HCM Connector plugin will create Jira tickets in Jira Service Desk projects used by various support teams that uses Jira for Service Management
The plugin will automate required support/service ticket creation for a new hire for the service teams using Jira Service Desk.
Companies will be able to define what & how many tickets & SRs they want to create for every new hire.
Why JIRA Service Desk?
Fastest growing Atlassian product ever!
Support teams (e.g. Customer Support, IT Help Desk, Facilities, Legal, Provisioning, Marketing, Finance etc.) uses JSD for service management and as a ticketing tool.
Has robust queue and powerful SLAs and is becoming very popular, very fast.
Very easy for a company using JIRA (>60,000 customers) to implement JSD.
Why New Hire?
New Hire is the most common scenario in any company.
Almost every company that uses a ticket tool for service management manually create support tickets for onboarding requests to various teams

4. Demo scenario NEW EMPLOYEE IT Help Desk Onboarding Tasks
Create JIRA user ID
Create Confluence user ID
Setup ID
Setup VPN access
Setup JIRA project Access
Onboarding Tasks
W-4
I-9 forms
Insurance forms
Direct deposit forms
Required Readings
Read Code of Ethics, Policy, Ethics Guide for Public Employees
Professional Standards of Conduct Policy
Document self-input
Facilities Mgmt.
Give access to projects in JIRA (assignee & supervisor)
Order business card
Get Access ID
Workplace Allocation
Hardware - Phone, cellphone, tablets, laptop
NEW EMPLOYEE

5. DEMO

6. Next Steps Pilot Iterate Launch More use cases
Pilot with 2-5 customers that use JIRA Service Desk to Service Management & SuccessFactors for HCM
Iterate
Make changes based on feedback from customers
Make changes based on review feedback from Atlassian & SAP Marketplace teams
Launch
Make the plugin available on Atlassian Marketplace
Start work on doing the same for SAP marketplace
Attend conferences, exhibition
Marketing support from Atlassian & SuccessFactors
More use cases
Add more use cases based on market feedback and usage data