1. Human Resource Management
11.1 Identify Your Staffing Needs
11.2 Staff Your Business
11.3 Direct and Control Human Resources

2. Lesson 11.1 Identify Your Staffing Needs
Goals
Explain how to determine staffing needs for a business.
Describe options for recruiting employees.
Identify alternatives to hiring permanent employees.
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3. Vocabulary staffing job description job analysis chain of command
recruit
freelancers
interns
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4. Staffing staffing determining the number of employees you need
defining a process for hiring them
What kinds of employees do I need?
What skills am I missing?
What skills do I need daily?
What skills do I need occasionally?
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5. Job Descriptions job description job analysis
a written statement listing the tasks and responsibilities of a position
job analysis
the process of determining the tasks and sequence of tasks necessary to perform a job
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7. Organizational Structure
a plan that shows how the various jobs in a company relate to one another
chain of command
a description of who reports to whom
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8. Chapter 11

9. How do you determine staffing needs for your business?
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10. Recruiting recruit look for people to hire
attract them to the business
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11. Online Career and Employment Sites
Most online employment services allow you to post a job and then search the resumes that are sent in response to the posting.
Online recruiting can be very expensive.
Employment Agencies
firms that match people looking for jobs with businesses looking for employees
A fee is charged when a match is made.
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12. College Placement Centers
In-Store Advertising
Classified Advertisements
want ad
Referrals
one of the best ways to find employees
Hiring friends or relatives of current employees can create problems.
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13. What resources can you use for recruiting employees?
Chapter 1

14. Alternatives to Adding Staff
freelancers
people who provide specialty services to businesses on an as needed basis
compensated either hourly or by the project
the business does not have control over the actions of the freelancer
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15. interns temporary workers
students who work for little or no pay to gain experience in a particular field
temporary workers
a business pays a fee to an employment agency
the agency pays the workers
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16. What are some alternatives to hiring permanent employees?
Chapter 1

17. Lesson 11.2 Staff Your Business
Goals
List and describe the steps in the hiring process.
Describe compensation packages for employees.
Identify laws protecting employee rights.
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18. Vocabulary wages salary bonus profit sharing commission benefits
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19. The Hiring Process Screen Candidates
remove candidates who are not right for the job
Match the job candidate’s experience and skills with the job description.
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20. Review and Verify Information on Job Applications
confirm accuracy of information
check references
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21. Interview the Best Candidates
Sell your business.
Share your values and plans for the business.
Talk about the significance of working in a new business.
Explain the atmosphere at work.
Describe your bonus system.
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22. Make the interview effective.
Be prepared.
Be courteous.
Avoid dominating the interview.
Take notes.
Look for warning signs.
Don’t make snap judgments.
Remain pleasant and positive.
Summarize your impressions of the candidate.
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23. Make a Job Offer
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24. What are the four steps in the hiring process?
Chapter 1

25. Compensation Package Types of Pay wages salary
payments for labor or services that are made on an hourly, daily, or per-unit basis
compensation varies based either on hours worked or units produced
salary
an amount of money paid annually for a job position
payment is not dependent on the number of hours worked
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26. bonus
a financial reward made in addition to a regular wage or salary
usually hinges on reaching an established goal
profit sharing
employees are paid a portion of the company’s profits
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27. commission a percentage of a sale paid to a salesperson
compensation varies based on sales
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28. Commission-Only Plan
when an employee receives all of their salary in commission
good for employers
provides an uncertain salary level for employees
Amount of commission =
Amount sold × Percent of commission
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29. Combination Plan Pay Competitively Total Pay = Base Pay + Commission
to attract the best workers
Offer compensation that is better than your local average compensation.
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30. Benefits Paid Leave rewards, other than cash, given to employees
vacation
sick time
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31. Insurance Retirement Plans health dental life accident and disability
401k
some employers will match employee contributions by as much as 50 cents
pension plans
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32. What may be included in a compensation package for employees?
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33. Regulations that Protect Employees
National Labor Relations Act (NLRA) of 1935
Fair Labor Standards Act (FLSA) of 1938
Civil Rights Act of 1964
Age Discrimination in Employment Act of 1967
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34. Occupational Safety and Health Act (OSH Act) of 1970
Immigration Reform and Control Act of 1986
Americans with Disabilities Act (ADA) of 1990
Family Medical Leave Act of 1993
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35. Why do we need laws to help protect the rights of employees?
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36. Lesson 11.3 Direct and Control Human Resources
Goals
Explain how to implement your staffing plan.
Discuss ways to motivate your employees.
Describe the control function of management as it applies to human resources.
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37. Vocabulary
delegate
performance evaluation
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38. Implement Your Staffing Plan
implementing
directing and leading people to accomplish organizational goals
Understand the Levels of Management
supervisory
middle
top
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39. Apply Leadership Styles
Theory X managers
authoritative
Theory Y managers
democratic
Theory Z managers
group decision making and teams
Enforce Employee Policies
employee handbook
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40. Train Your Employees On-the-job training Coaching Mentoring
Conferences and seminars
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41. What should be included in the implementation of a staffing plan?
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42. Motivate Your Employees
Pay employees well.
Treat employees fairly.
Recognize employees for the work they do.
Give employees adequate responsibility.
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43. Delegate Responsibility
letting other people share workloads and responsibilities
Listen to Employees
may help you come up with new, creative solutions
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44. How can you motivate employees?
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45. Control Human Resources
Evaluate Employees
performance evaluation
a management tool that helps determine whether the objectives for a particular job are being met
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46. Chapter 1

47. Promote Employees Dismiss Employees Make all decisions fairly.
Review problems with employees as soon as the problem is noticed.
Issue a written warning if the situation does not improve.
If improvement does not occur, dismiss the employee.
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48. Why is it important to conduct employee performance evaluations at regular intervals?
Chapter 1

49. PERFORMANCE COMPENTENCIES
Demonstrate good verbal communication skills
Articulate the need for the proposed business
Explain the process of preparing a business plan
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50. Identify obstacles for the owner or business
Explain the lessons learned
Answer questions effectively
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51. GIVE IT A TRY
Using the FBLA competitive event guidelines for the Business Plan event, prepare a business plan that contains all of the required components for the business proposed in the Build Your Business Plan Project or another business venture you would like to pursue.
Prepare a seven-minute presentation describing the business plan.
Make the presentation to your class. Visual aids and samples specifically related to the project may be used in the presentation.
Be prepared to answer questions about your business plan.
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