1. Republic Institute for Social Protection Nis, 26 – 27. March 2015.
TEMPUS SHESPSS
Strengthening Higher Education
for Social Policy making and Social Services delivery Curricular Reform
TEMPUS RS-TEMPUS-JPCR
Staffing problems in the social welfare system from the perspective of professionals
Republic Institute for Social Protection
Nis, 26 – 27. March 2015.

2. The main goal of social work
Social work intervene at the points where people
interact with their environments

3. Questions for all semesters
“What is the practice of "social work?
Is social protection = social work?

4. What the data show?

5. CSW – structure of employees 2013.
Structure of employees in 2013
Indefinite Contract
Fixed Term Employment Contract
Contract
social worker
907 33 4
psychologist
348 34 3
pedagogue
200 21
special pedagogue
115 10 1
andragogue 9
sociologist 59
lawyer
403 44 2
administrative worker
479 42 18
technical stuff
374 22
other
251
105
238

6. CSW – professional workers by age category
managerial
professional workers
other
total М Ž
under 30 2 32
148 18 37
273
31-39 6 26 56
401 60 70
725
40-49 11 41 47
318 54 95
711
50-59 75
120
663
114
1219
60-64 15 82 21
232
65+ 1 3 8
200
332
3168

7. What practice shows?

8. The needs od society One often hears: "It is necessary that each:
school
preschool
police stations
hospital
home health
institutions of prisons
company that employs more than one hundred workers
local governments
and many other institutions in the community
have to have employed social workers “
Does it needed?

9. Requirements by society / social protection system of social work
introduction of new working methods
fulfillment and respect of professional standards and service standards
introduction of new organizational structure
changes of professional procedures, protocols and norms
improvement of citizens awareness about available services
constant improvement of existing and acquiring new knowledge and skills
introduction of system of supervision
obtaining licenses
…..

10. What users see / complain to
complicated procedures
delays in fulfilling the demands and realization of rights
discriminatory behavior
inaccessible institutions and organizations
not suitable working time
inhumane acts or inappropriate staff behavior

11. And personal perspective of social workers / professionals in the social welfare system
Great responsibility
The overflow of various problems (“I do everything for everyone”)
Limited resources in the community and the impossibility to complete demands
Uncertainty towards relevance of the assistance provided
Frequent and harsh public criticism
Clients aggressiveness and associated uncertainty
Professional incompetence
Limited, often poor physical conditions and equipment
Non-cooperation of other institutions
Limited opportunities for personal advancement and reward

12. Proper answer of education system
To "produce" experts who will act in accordance with those
which promote the science and practice of social work –
professionals qualified to:
social changes
solving social problems
empowerment of individuals and social groups
action towards achieving well-being for all
and capable to intervene where an individual enters into
interact with their environment:
preventing the occurrence of damage and
It’s elimination

13. Instead of conclusion
in social protection all of professional workers are equally important
so strengthening of education in the field of social work should emphasize also the process of education of psychologists, educators, sociologists, adult educators, special educators, lawyers ... in order to make them understand the common interests, that could really contribute to the multi-disciplinary - holistic approach to contemporary social work

14. So when we are responding to the title of our SHESPSS project, we should be aware of: “Strengthening of Higher Education for social policy development and improvement of social services delivery"

15. Thank You!