1. Internship Final Report Presentation
Internship Advisor: Dr. Dalia M. Younis
Student: Manal AL-Momen
ID#:

2. Outline Introduction Bank Overview Conceptual Framework Technical Part
Findings and Recommendations
Conclusion
References

3. Introduction Internship : Place Length Job title Work hours
Other job requirements…..

4. Bank Overview Branch Team Company Background Products and Services
1957
246 branches
73 ladies
2,600 ATM’s
Products and Services

5. Conceptual Framework
Customer satisfaction
Employee satisfaction

6. Technical Part Products Sales Marketing For a Product
Establishing New Accounts
Services Requests
Daily Dispatch
Secretary Tasks
leading and filling forms with clients
Other ….

7. Findings & Recommendations
Focusing on customer services rather than trying to sell products because a satisfied client is more welling to buy products and easy to attract.
More attention is required to the employees’ satisfaction to increase their performance and efficiency.
High quality stationary and equipment's required for fast and easy services and more office supplies should be provided as back up.
Systemic motivations should be implanted to notice employees if there is a problem or update with the banking system.

8. Conclusion
Positives
Negatives
Acknowledgment

9. References
Kotler, P., & Armstorng , G. (2010). Principles of Marketing (13th Edition ed.). Upper Saddle River, New Jersey, USA: Pearson Education, Inc.
Orgnaztional Chart ٍRiyad Bank . (2012, 5 18). Retrieved 1 6, 2013, from The Official Board:
Riyad Bank - RIBL . (2013, 1 29). Retrieved 1 30, 2013, from GulfBase: summary-riyad-bank-ribl-40?pageid=39
Riyad Bank. (2010). Retrieved 1 10, 2013, from EMIS: profile/SA/Riyad_Bank__بنك_الرياض__en_ html
riyd bank.com. (n.d.). Retrieved 1 5, 2012, from Riyad Bank:
Robbins, S. P., & Judge, T. A. (2009). Orgnizational Behavior (13th Edition ed.). Upper Saddle River, New Jersey, USA: Pearson Education, Inc.