1. TASC Overview 05-PUB-002

2. TASC Legal Services Toowoomba Community Legal Service TCLS Hotline
Ipswich Community Legal Service
Roma Community Legal Service
Seniors’ Legal and Support Service
Disability Law Project
Regional Women’s Outreach Legal Service
Family Relationship Clinic (Toowoomba and Ipswich)
Queensland Social Justice Centre
Family Law Clinical Placement Project
Volunteer Legal Service

3. TASC Advocacy Services
Regional and Disability Advocacy Service
Community Managed Mental Health Program
Seniors’ Legal and Support Service
Queensland Statewide Tenant Advice and Referral Service
Community Access Point
Forms Clinic

4. TASC Integrated Quality Service Delivery
CLIENT ENTRY
SELF REFERRALS
Walk into office
Visit website
Send
Call in Main Line
Call in Hotline
Clinics e.g. USQ
EXTERNAL REFERRAL
Government
Non-Government
ORGANISATIONS
Peak Bodies
Community
Hospitals
Court support
Other CLC’s
Lawyers/Law Firms
Politicians
INTERNAL REFERRAL
Legal
Advocacy and Social Services
LEGAL HEALTH CHECK
Pilot Redcross
CLIENT EXIT – BENEFIT BUNDLE
INFORMATION AND REFERRAL
Listened to and heard
Experience/journey acknowledged
Connections to service (not alone anymore)
Information to progress
Referrals (warm referrals and follow up as required)
Education/upskilling
Tools to cope/moral support
Personal empowerment
Options
Currency of Information
ADVICE
Remedy of issue
Reassurance
Rapport
CASEWORK
Partnership “creating solutions together”
Community connection
Personal values and relief, increased well- being
Resolution of issue or problem
A “fresh start” or “clean slate”
Freedom

5. TASC Psychology and Counselling Service Referral Options Framework
CLIENT ENTRY
PRIVATE CONSULTATION/ ASSESSMENT
Does not require a referral. Full fee paying service. May be able to claim private health rebate.
MENTAL HEALTH CARE PLAN (MHCP)
Developed with General Practitioner, Pediatrician or Psychiatrist. Entitles individual up to 10 individual sessions per year. All sessions are bulk billed. MHCP and Medicare card number needs to be provided at time of appointment or before.
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Some workplaces offer an EAP, which entitles employees and family members to a specific number of sessions for short term intervention. To access either go through workplace HR manager or contact EAP provider.
NATIONAL DISABILITY INSURANCE SCHEME (NDIS)
Fully registered provider for the NDIS to provide Psychological services
INTERNAL SUPPORT STAFF SERVICES SELF- REFERRAL COUNSELLING
Some workplaces have their own support staff services for staff and their family, using counsellors external to the workplace. Does not require a referral or permission from the workplace to access. The workplace covers all counselling sessions.
CLIENT EXIT – BENEFIT BUNDLE
INFORMATION AND REFERRAL
Listened to and heard
Experience/journey acknowledged
Connections to service (not alone anymore)
Information to progress
Referrals (warm referrals and follow up as required)
Education/upskilling
Tools to cope/moral support
Personal empowerment
Options
Currency of Information
ADVICE
Professional support assistance
Reassurance
Rapport
CASEWORK
Partnership “creating solutions together”
Community connection
Personal values and relief, increased well-being

6. TASC creating solutions together – www.tascnational.org.au
Contact us.
Toowoomba
223 Hume St
PO Box 594
Toowoomba QLD 4350
Ph:
Ipswich
60 South St
PO Box 38
Ipswich QLD
Ph:
Roma
96 Arthur St
PO Box 794
Roma QLD
Ph:
Warwick
69 Guy St
Warwick QLD
Ph:
TASC creating solutions together –