1. NIRCam Instrument Scientist ESA/AURA Astronomer II
JWST Help Desk
jwsthelp.stsci.edu
Dan Coe
Help Desk Lead
JDox Deputy Lead
NIRCam Instrument Scientist
ESA/AURA Astronomer II
NIRCam 25% since 10/1/15 (1.5 years)

2. JWST Help Desk jwsthelp.stsci.edu Integrated with JDox
Knowledge Base (short FAQ articles)
Community Forum
Web-based question submission (via ServiceNow)

3. Help Desk homepage before login

4. Log in with MyST account same account to: – use ETC – submit proposals via APT – retrieve data via MAST

5. Help Desk homepage

6. Search bar offers suggestions as you type

7. Search results (after hitting “Enter”)

8. Help Desk homepage

9. Knowledge Base articles

10. Example Knowledge Base article

11. Help Desk homepage

12. “Get Help” Cards for various topics

13. “Get Help” Cards for various topics

14. NIRCam card

15. Question being answered by STScI staff

16. Question being answered by STScI staff

17. Question being answered by STScI staff

18. Help Desk homepage

19. Community Forum

20. JWST Help Desk jwsthelp.stsci.edu Integrated with JDox
Knowledge Base (short FAQ articles)
Community Forum
Web-based question submission