1. How to transfer your business phone numbers to Microsoft
5/23/ :25 AM
THR2110
How to transfer your business phone numbers to Microsoft
Agus Rachman
Senior Program Manager
Skype Customer Experience and Deployment (CxD)
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2. Session objectives and takeaways
5/23/ :25 AM
Session objectives and takeaways
Session objectives:
Understand number porting process
Overcome number porting challenges
Learn roles and responsibilities
Key takeaways:
Plan for number porting better
Execute number porting with confidence
Importance of managing stakeholders expectations
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3. 5/23/ :25 AM
Number porting 101
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4. 5/23/ :25 AM
What is number porting
Alternative (often preferred) option to provide phone numbers for Phone System with Calling Plan and Audio Conferencing implementation
Transfer existing phone numbers from current service provider to Microsoft (port-in)
Transfer phone numbers from Microsoft to other service provider (port-out)
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5. Where can I port my numbers today
5/23/ :25 AM
Where can I port my numbers today
Number porting, in general, requires* availability of Calling Plan (PSTN Calling) service in that country
Current list of countries/regions
Belgium**
France
Germany**
Ireland
Netherlands
Spain
United Kingdom (U.K.)
United States (U.S.) and Puerto Rico
* Number porting for service numbers might be assessed on case by case basis
** Only available to preview customers and early adopters
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6. What numbers can I port You can port You cannot port
5/23/ :25 AM
What numbers can I port
You can port
Land line phone numbers
Mobile device phone numbers (US and Puerto Rico only)
Toll phone numbers
Toll-free phone numbers (except for UIFN)
Service phone numbers
Fax phone numbers (this will be transferred as subscriber number, thus cannot be used for faxing)
VoIP phone numbers
EU Non-geographic numbers*
You cannot port
Phone numbers used for data connections
Phone numbers dedicated to faxing
* Need to be assessed on case by case basis
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7. Types of number porting
5/23/ :25 AM
Types of number porting
Full-port
Transfer all numbers to Microsoft
Partial-port
Transfer some numbers to Microsoft
Mostly for US only, some other markets maybe supported with caveats
In the US, if the number to be ported is the BTN*, new BTN with the existing service provider must be assigned
In the UK, existing service provider and range holder** will determine if number fragmentation is allowed
** Range holder is the original service provider given the phone number range by Ofcom
* BTN = Billing Telephone Number
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8. Types of number porting (cont.)
5/23/ :25 AM
Types of number porting (cont.)
Inter-tenant port
Transfer numbers from one Office 365 tenant to another
Involves port-out and port-in, thus port-out PIN must be set (US Only)
Project port
Multiple port orders with tight schedule, involves multiple existing service providers or multiple accounts, may involve number fragmentation and its associated services
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9. 5/23/ :25 AM
Key challenges
The majority of the global porting process is governed by regulatory bodies
Porting regulation varies by country and port type
The level of regulator influence on porting processes, SLAs & disputes varies by market
Some port types are not regulated (e.g. complex ports), and instead rely on agreements between service providers
Fragmenting phone number ranges in many markets is restricted or not permitted, restricting Office 365 customers gradually migrating their users to Microsoft
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10. 5/23/ :25 AM
Key challenges (cont.)
Current service providers frequently miss defined SLAs
Expediting ports is outside of the process
Escalation required by the customer to the existing service provider
Porting complexity (and its SLA) determined by existing service provider
In rare cases, numbers cannot be ported
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11. Common mistakes Mismatched account information
5/23/ :25 AM
Common mistakes
Mismatched account information
Authorized name, address, account number, BTN
Advanced call control features are not disabled
Call hunt, distinctive ring, etc.
Numbers in the port request come from multiple carriers and accounts
Inflight changes or disconnection with existing service provider
Service is inactive
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12. Planning for number porting
5/23/ :25 AM
Planning for number porting
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13. 5/23/ :25 AM
Before you begin
A unique port request is needed for each service provider, type of number being ported
Multiple port requests for a single contract (BTN) cannot be submitted in parallel
Will impact the eventual porting timeline if involving multiple partial-ports for a single contract (BTN)
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14. Number porting timelines
5/23/ :25 AM
Number porting timelines
SLA for processing and scheduling phone number porting is generally around 7 – 14 business days
Note: depending on the current service provider, it can take up to 30 days (and even greater than 30 days in some cases)
Port activation follows universal process that should complete within 2 hours
Number conversion and inter-tenant port can be completed within 1-3 business days
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15. Automated vs manual port
5/23/ :25 AM
Automated vs manual port
Automated port order creation via Skype for Business Admin Center is US only and for fewer than 999 phone numbers port order
Manual port is required for other markets and if more than 999 phone numbers
Project port can be requested via
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16. Prerequisites for number porting
5/23/ :25 AM
Prerequisites for number porting
Recent bill or invoice
Account number
Billing Telephone Number (BTN)
Billing address
Customer Service Record (US)
Service address
Lists the numbers belonging to one BTN
Lead time to receiving CSR is determined by existing service provider
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17. Prerequisites for number porting (cont.)
5/23/ :25 AM
Prerequisites for number porting (cont.)
Letter of Authorization (LoA)
Different form per country and per type of number
[RECOMMENDED] Verify if numbers can be ported
Submit service request, or
Send to:
(US and Puerto Rico)
(Europe)
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18. Project timeline and number porting
5/23/ :25 AM
Project timeline and number porting
Planning for site migration to Calling Plan need to account for number porting timelines
Full-port (number type conversion) is preferred over multiple partial-port submissions
For a complex number porting involving multiple port orders with a tight schedule, create a service request to initiate project port
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19. Avoiding number porting pitfalls
5/23/ :25 AM
Avoiding number porting pitfalls
Make sure LoA* is correctly completed
Verify if numbers can be ported
Policies vary from one country to another
Double check that port request contains correct information
If expecting to work on multiple port requests, involve project port team as soon as possible
* LoA = Letter of Authorization
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20. Avoiding number porting pitfalls (cont.)
5/23/ :25 AM
Avoiding number porting pitfalls (cont.)
Leverage relationships with existing service providers
Advise on number porting constraints
May assist to expedite the process
Acknowledge the risk that project timeline can slip
Porting timeline can miss due to exceptions or industry actions
Provide multiple port activation windows
Manage your stakeholders expectations
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21. 5/23/ :25 AM
Before you go…
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22. In review: session objectives and takeaways
5/23/ :25 AM
In review: session objectives and takeaways
Session objectives:
Understand number porting process
Overcome number porting challenges
Learn roles and responsibilities
Key takeaways:
Plan for number porting better
Execute number porting with confidence
Importance of managing stakeholders expectations
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Please evaluate this session
Tech Ready 15
5/23/2018
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. 5/23/ :25 AM
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