1. Student Services Stakeholder Event
10 October 2017
NCVO, London
Louisa Ruman
Student Services Manager

2. Fire alarm Toilets Breaks Wifi code Tweet us! @NHSBSA_LSF #NHSLSF
House keeping
Fire alarm
Toilets
Breaks
Wifi code
Tweet us!
@NHSBSA_LSF #NHSLSF

3. Agenda 10.30am Registration Welcome and introduction
Welcome and introduction
Student Journey: Learning Support Fund
12.30pm
Lunch
Fraud update
Communications update
Q&A
Learning Support Fund Application System demonstrations and networking
3.00pm
Event closes

4. Sli.do We’ll be using Sli.do throughout today’s event
Use event code M418 to start
Ask us a question as we go along
You can see questions from other delegates and ‘like’ theirs
The more ‘likes’ a question gets, the higher up the chart it will go
After each presentation we’ll work through as many questions as we can
Let’s give it a try…

5. Introduction – Learning Support Fund
From 1 August 2017, new Nursing, Midwifery and most Allied Health Professional students are no longer eligible to receive NHS Bursaries. Instead, they have access to the same student loan system as other students.
This applies to new students on pre-registration courses (those which lead to registration with one of the health professional regulators).
Students who already have a degree and are planning to undertake a Nursing, Midwifery or Allied Health Professional subject as a second degree now also have access to student loans through the student loans system.
This change applies only to new students

6. Learning Support Fund
The LSF will be administered by the NHSBSA and students will be able to apply from 1 November 2017.
Child Dependants Allowance (CDA) – a non-means tested allowance of £1,000 per student per year.
Travel and Dual Accommodation Expenses (TDAE) – expenses will be assessed, processed and paid in association with the NHS Bursary Scheme (London Universities included).
Exceptional Support Fund (ESF) – Non-repayable grant of up to £3,000 per year for students in genuine hardship.

7. What has been happening since we last met
Learning Support Fund Application System (LSFAS) designed and developed
Policies written and published
Application forms drafted
Communication products produced

8. Transitional Arrangements: The Future…
Post-Graduate Students
Dental Hygiene/Dental Therapy
Capped Part-Time Programmes

9. Student Journey: The Learning Support Fund
Mike Lee
Carl Moore

10. Initial activation email to student

11. Confirmation of account activation

12. Confirmation of CDA application

13. Payment summary screen

14. Using the LSF Application System
The LSF Application System (LSFAS) will allow the student to do the following:
Apply for Child Dependants Allowance (CDA)
Apply for Travel and Dual Accommodation Expenses (TDAE)
Apply for Exceptional Support Fund (ESF)
As well as:
Update their personal details (name, address)
Update their bank details
Notify us of a withdrawal from studies
Print off their student coversheet, this is needed whenever applications and/or documents are sent to us

15. Lisa McAlister Lead Fraud Specialist
Fraud Awareness
Lisa McAlister
Lead Fraud Specialist

16. Overview
What is fraud?
How does fraud occur?
False documents
What you can do
How to report fraud
Learning Support Fund fraud

17. Maximum sentence is 10 years imprisonment
What is fraud?
Fraud is a dishonest act, with intent, to make a gain or cause a loss
Fraud does not have to be successful
Maximum sentence is 10 years imprisonment

18. How does fraud occur?
Trust
System weaknesses
Accident
Intentional
The minority of people commit fraud, however it is the majority that suffer as a consequence.

19. Riverside Nursery School
False documents: £6,496.00
Letterhead used by Riverside Nursery to issue invoices for payment in respect of childcare expenditure.
Riverside Nursery School
The Nursery With a BIG Heart
Powder House Farm, Coleford Road, Tutshill, Chepstow NP16 7PT
Tel:
Logo used to advertise Nursery on internet.

20. False documents: original vs false

21. False documents: allegation
The subject submitted letters and invoices to NHS Student Bursaries confirming payments they claimed to have made for childcare
The childcare provider confirmed they had not signed nor seen the documents submitted by the subject
The childcare provider stated that the letterhead used on the invoices submitted by the subject was incorrect and the name was spelled incorrectly
The childcare provider provided official letterhead

22. False documents: investigation
Witness statements from Student Services and the childcare provider
Enquiries with Local Authority
The subject was interviewed as a voluntary attender and was accompanied by her solicitor
The subject admitted committing fraud offences by dishonestly and fraudulently claiming and using NHS Bursary childcare money she was not entitled to.

23. False documents: consequences
The subject pleaded guilty and was sentenced to a 12 month community order, 200 hours unpaid work, £85 costs and £85 surcharge.
A referral was made to the Nursing and Midwifery Council (NMC) and we’re currently awaiting the outcome.

24. False documents: loss to the NHS
A qualified nurse
NHS funded course fees: £27,000 (approx.)
NHS Student Bursary: £49, (not including PPE)
Elements of the NHS bursary the subject received in 2014/15
Basic Award: £2,617.00
Non-means tested Grant: £1,000.00
Dependants Allowance: £2,968.00
Childcare Allowance: £7,442.60
Parent Learning Allowance: £1,192.00
Extra Weeks Allowance: £996.00
Manual adjustment: £398.65
Net payable award: £16,614.25

25. What you can do
Check documents and challenge! You are the eyes and ears. It is much more cost effective to prevent fraud than to detect and stop it, particularly in an organisation as large as the NHS. Therefore, it makes sense to ensure that measures are put in place to prevent it from occurring in the first place.

26. Report your concerns to the NHS Fraud Corruption Reporting Line
Reporting fraud
Report your concerns to the NHS Fraud Corruption Reporting Line

27. Learning Support Fund fraud
Under the new funding arrangements Student Services is moving from a primary to secondary provider of funding. However, there is still a need to be on the look out for fraudulent claims, and indeed these could also indicate fraud with their SLC application.
Look out for the following documents which could be falsified:
SLC confirmation letters
CDA: birth certificates, child care letters
TDAE: receipts for accommodation
ESF: bank account statements, receipts

28. Any Questions?
Lisa McAlister Lead Fraud Specialist NHS Business Services Authority

29. James Davenport Senior Communications Manager

30. What we do
Communications has been involved in the project from the early stages
We have provided:
Strategic advice and support
Website Content
Event support
Design work
Publications
Infographics
LSF update bulletins
Social media
Roller banners
Promotional materials

31. What we’ve done so far

32. Over to you… We want to know what you need from us! Newsletters
New channels of communication?
Toolkits
Events
Materials for open days
Website
Student Communications?
Social media

33. The future
We’ll be building on the materials we currently have and creating new toolkits for you to download and use as you wish
We’ll be in touch every six month to check how we’re doing and what we can do to help you, but…
Keep in touch with us and let us know if there’s anything you think would be helpful.
Reach us at:
@NHSBSA_LSF

34. Any Questions?

35. Networking and demonstrations