1. B10. Defining a NEW PROPworks, Together!
Panel Session
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Danny Negron
Sr. Product Manager, Business Systems
Amadeus Airport IT Americas, Inc. – 2017 User Conference

2. Panelist Introduction Customer Sentiment Panel Discussion
Preliminary Roadmap
Q&A
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3. Panel Introduction
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4. Panelists Valerie Hunter Eric Knowles Zoe Reyes
Chief Management Analyst, Los Angeles World Airports
Eric Knowles
Systems Analyst / Programmer, Miami-Dade Aviation Department
Zoe Reyes
Managing Director, AvAirPros, Inc.
Member of the ATL ALO Financial Services Team
Val Hunter joined the City of Los Angeles, Los Angeles World Airports in She has worked in several divisions including Contract Administration, Construction and Maintenance, Security Badge Office, Properties and Concessions, and Financial Management Systems. She was part of the original implementation team for the PROPworks Product, which went "live" at LAWA July 1, She has continued to work with the product since then, and now manages both PROPworks and SAP.
Mr. Knowles joined Miami-Dade County in 2000 and has been working with the Aviation Department for over 10 years.  In his role as a Systems Analyst / Programmer he oversees the development, installation, testing, and documentation of a variety of line-of-business applications ranging from financial to airfield security to emergency messaging applications.  He holds a MS in Technology Management and a BS in Computer Engineering both from Florida International University.
Zoé Reyes, Managing Director, AvAirPros, Inc.:  a professional consulting and management services firm to airlines and airports throughout the US. Member of the ATL ALO Financial Services Team for over 10 yrs.  Currently assisting DEN in their Workday ERP system implementation, which is being integrated to PROPworks.
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5. Customer Sentiment
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6. Perception in the Market*
“Flexible”
“Complex,” “Hard to Implement”
“Gold Standard in Airport Billing”
Zach Varwig, Faith Group, LLC
“Not user friendly or intuitive”
“Lots of reports, none that give me what I want”
“Easy to put the data in, hard to pull it out”
“Tired Look and Feel”
“Too Many Clicks…”
*not quantified

7. Current State of PROPworks
Analysis of Customer Requests for PROPworks submitted between 2015 and 2016
50%
User Interaction with the Data
25%
Core Functionality – Contract and Revenue Management
25%
Everything Else
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8. Panel Discussion Customer Sentiment
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9. Let’s talk about Change
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10. “The price of doing the same old thing is far higher than the price of change.” - Bill Clinton “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” - R. Buckminster Fuller
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11. Changes since 2015 Apr 2015 May 2016 Oct 2016 Apr 2017
Amadeus Acquires AirIT
May 2016
Product Manager Role for Business Systems is Assigned
Oct 2016
Amadeus Approves Overhaul of PROPworks
R&D Budget will be determined in 2017
Apr 2017
AirIT Becomes Amadeus Airport IT Americas
PROPworks debuts first overhaul as an Amadeus product
PROPworks community gathers to discuss future of PROPworks
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12. Introducing the PROPworks Roadmap
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13. 1. 2. 3. 4. Roadmap Objectives Improve User Experience
Reduce Cost to Deploy and Maintain 3.
Reach Customers Across Different Markets
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Easier Integration with 3rd-Party Apps 4.

14. Paradigm Shift Let’s shift our perception of PROPworks
Enterprise Service Bus
Dashboards & Reporting
Contract Management
Revenue Mgmt
Activity Collection
Asset Mgmt
Alerts & Notifications
System Administration
Cashier
Portal
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Mobile

15. New PROPworks Areas Contract Management Revenue Management
Company and Contacts
Agreements
Insurance and Sureties
Events
Billing and Invoicing
Financial Interfaces
Cash Posting
Activity Collection
Asset Management
Reported Activity
Aviation Statistics
Meter Readings
Carrier Activity Tracking
Space Inventory
Meter Inventory
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16. PROPworks in the Future
Where do we go from here?
Global Reach
Modern User Experience
Mobility
Integration
Functionality
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17. Thank you! Global Reach EMEA and LATAM Expansion Multi-Language
PROPworks in your own language
True Multi-Currency
On-Demand Exchange Rates
Bill in One Currency, Pay in Another
Thank you!
Backcover option 2
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18. Modern User Experience
Intuitive
Process-Driven
Integrated Workflows
Common and Familiar User Interaction
Only client requirements: up-to-date browsers
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19. Mobility Lease a property Make changes to customer account
Enter meter readings
Charge pilot from the cockpit
Approve workflows on the go
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20. NEW Integration ESRI Arc GIS Salesforce CRM Workday ERP IATA Payments
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21. NEW Functionality Embedded Analytics Dashboards Adjustments
Voiding Invoices
New Bill Rules Engine
New Activity Engine
Updated Aviation Statistics Function
Updated Company and Contacts
Updated Agreements
Revenue Budgeting
Forecasting
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22. Panel Discussion Future of PROPworks
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23. PROPworks Community Steering Committee
NEW Roadmap Governing Body
Chaired by Product Manager
Quarterly Review Meetings
Driven by Customer Participation
Objectives
Share information about functional topics and group / prioritize requirements
Manage the community products budget according to development priorities set by the Members through a voting mechanism
Review / prioritize the Community Committee product plan to fit allocated budget
Provide input on the industry evolution, competition and product needs
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24. Thank you! AmadeusITgroup Backcover option 2
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