1. Leadership and Emotional Intelligence
Competencies for Effective Leadership Growth
Karen Gulliford, M.Ed., ACC
October 2016

2. Workshop Goals Increase your understanding of Emotional Intelligence
Learn why EI is needed in today’s environment
Examine behaviors that undermine our EI and personal effectiveness
Understand your own strengths and areas for improvement
Set goals and make a plan for improving your Emotional Intelligence

3. Opening Activity: The Pause
Be ready to discuss…
5 things you witnessed about how she gave her presentation
5 things she told the audience (advice) about how to become successful in life
How to Pause

4. Definition of EQ
“The capacity for recognizing our own feeling and those of others, for motivating ourselves, and for managing the emotions well in ourselves and in our relationships.”
“a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

5. Emotional Intelligence is…..
Separate and distinct from cognitive intelligence
Can be improved
Learned behavior
Rooted in different (lower, older)parts of the brain from cognition

6. Give an example of when EQ was more important than IQ.
Why we need EI
Why is IQ not enough?
Give an example of when EQ was more important than IQ.

7. Activity 2: Scenarios With and Without EI
In pairs, review the two scenarios and discuss typical actions of someone:
with intelligence only, and then
with emotional intelligence

8. Goleman’s EQ Model for Work
Self-Awareness
Emotional Self Awareness
Accurate Self-assessment
Self Confidence
Social Awareness
Empathy
Organizational Awareness
Service Orientation
Self-Management
Emotional Self-Control
Trustworthiness
Conscientiousness
Adaptability
Optimism
Achievement Orientation
Initiative
Relationship Mgt.
Developing Others
Inspirational Leadership
Influence
Communication
Change Catalyst
Conflict Management
Building Bonds
Teamwork and Collaboration

9. EQ 2.0 Model

10. How Stories Create itself

11. Brain Work: How we process events
Ladder of Inference

12. Stop your Alarm System
Discussion: How can we regulate this tendency to hit the ‘alarm’?

13. What is Conflict?
“Any situation in which people have apparently incompatible goals, interests, principles or feelings” Task or Person related

14. Constructive Strategies
Adapting
Take Perspective
Create Solutions
Express Emotions
Reach out
Reflective thinking
Delay Response
Constructive Strategies
Perspective Taking
Creating Solutions
Expressing Emotions
Reaching Out
Reflective Thinking
Delay Responding
Adapting

15. Activity 3 – Conflict Strategies in Action
There are differences between Reactions and Responses
In small groups, review each scene and come up with a Reaction, and then select one Constructive Conflict Behavior that exhibits a positive, emotionally intelligent Response
Be prepared to discuss in the whole group

16. Activity 4: Empathy and Relationships
Having Empathy requires strong listening skills. In your workbook, let’s review good active listening.
Review each statement
Select best answer

17. Developing your EI Competency
Remember, Emotional Intelligence can be developed
Consider the competencies you chose
What would help your development in that area?

18. Activity 5: Areas for Development
Work in pairs to go through the Worksheet
Rate yourself in each of the 5 areas, examining the sub-definitions in the EI diagram for each
Note your Strengths
Write out an explanation (in full sentences) of why you think others would rate you lower in some areas

19. Activity 6: Developing Your Emotional Competencies
Work individually on your Worksheet: Development Action Plan
Review the “EI and Conflict Developmental Tips” on the worksheet
For the competency you chose to develop:
Define what specific behaviors you would like to change to enhance these competencies.
Identify three methods for changing
Share your plan with the larger group, if desired

20. Wrap Up