1. CHAPTER 11 Leadership Andrew J. DuBrin
Essentials of Management, 6/e South-Western College Publishing Copyright © 2003
Screen graphics created by:
Jana F. Kuzmicki, PhD, Christian Brothers University 1

2. After reading this chapter, you should be able to:
11.1
After reading this chapter, you should be able to:
1 Differentiate between leadership and management.
2 Describe how leaders are able to influence and empower team members.
3 Identify important leadership characteristics and behaviors.
4 Describe the leadership continuum, Theory X and Theory Y, Leadership Grid, situational, and entrepreneurial styles of leadership.
5 Describe transformational and charismatic leadership.
6 Explain the leadership role of mentoring.
7 Identify the skills that contribute to leadership. 2

3. Leaders Versus Managers
11.2
Leaders Versus Managers
A Leader is . . .
Visionary
Passionate
Creative
Flexible
Inspiring
Innovative
Courageous
Imaginative
Experimental
Independent
One who shares knowledge
A Manager is . . .
Rational
Consulting
Persistent
Problem-solving
Tough-minded
Analytical
Structured
Deliberative
Authoritative
Stabilizing
One who centralizes knowledge
Adapted from
Exhibit 11.1
Source: Genevieve Capowski, “Anantomy of a Leader: Where Are the Leaders of Tomorrow?,” Management Review, March 1994, p. 12; David Fagiano, “Managers vs. Leaders: A Corporate Fable,” Management Review, November 1997, p. 5. 3

4. Types of Power Reward Power Coercive Power Legitimate Power
11.3
Reward Power
Coercive Power
Legitimate Power
Types
of Power
Expert Power
Subordinate Power
Referent Power 4

5. Influence Tactics Used by Leaders
11.4
Influence Tactics Used by Leaders
Setting a good example
Assertiveness
Reason and logic
Ingratiation
Bargaining
Coalition formation
Joking and kidding 5

6. Characteristics of Effective Leaders
11.5
Characteristics of Effective Leaders
1. Driven, high achievers, passionate
2. Possess a strong desire to control others
3. Self-confident
4. Trustworthy and honest
5. Smart, knowledgeable, technically competent
6. Sensitive to people’s needs and feelings
7. Sense of humor
8. Emotionally intelligent 6

7. Behaviors of Effective Leaders
11.6
Behaviors of Effective Leaders
Adapt to the situation
Provide stable performance
Demand high standards of performance
Provide emotional support
Give frequent feedback
Have a strong customer orientation
Recover quickly from setbacks
Play the role of servant leader 7

8. The Leadership Continuum
11.7
The Leadership Continuum
Amount of Authority Held by the Leader
Autocratic Style
Participative Style
Free-Rein Style
Consultative
Consensus
Democratic
Amount of Authority Held by Group Members
Adapted from Exhibit 11.5 8

9. Qualities of Transformational and Charismatic Leaders
11.8
Qualities of Transformational and Charismatic Leaders
Possess a vision
Masterful communicators
Energy and action orientation
Help group members feel capable
Inspire trust
Intellectually stimulating
Provide inspiration 9