1. How to Award/Deny in Nor1 Extranet? Upsell Manager = Inventory View

2. Upsell Manager - Inventory Oriented View
Link:

3. Requests per Upgradeable Room Type
Upsell Manager - Inventory Oriented View
Date Selection
Requests per Upgradeable Room Type
Awarding Section

4. Upsell Manager - Inventory Oriented View
In Nor1’s Upsell Action Center, hotel staff is upselling guests based on requested categories. A click on this category on the left pane…

5. Upsell Manager - Inventory Oriented View
…is presenting us with Ms. Maennamaa’s request for an upgrade. Simply click on “Upgrade” if you are able to award the guest…

6. Upsell Manager - Inventory Oriented View
…or click on the guest’s row, click “Action” and select the reason for denial of the upgrade. You also find options for “Late Cancellation” or “No Show”.

7. If you click “Upgrade”…
Upsell Manager - Inventory Oriented View
If you click “Upgrade”…

8. Upsell Manager - Inventory Oriented View
… you will see that this guest is also requesting a Late Check Out. Award these requests if possible.

9. Every upsell offer fulfilled is additional revenue
Training material is available for new hires, or simply as a refresher.

10. THANK YOU! © 2016 Nor1 Inc. All Rights Reserved
“Nor1”, “Powered by Nor1”, “Nor1 Upgrade Your Life”, “eStandby”, “eStandby Upgrade”, “Nor1 Upgrade”, “PRiME”, “Front Desk Integration”, “eFDU” and “eReach” are representative of some of the logos and trademarks registered by Nor1, Inc. 
Copyright © Nor1, Inc. All Rights Reserved
The Nor1 system and/or its use is covered by Patents 7,249,062, 8,170,925,
8,271,337, 8,285,599 and other patents pending.