1. Building Windsor
WCA Presentation 2016

2. Planning & Building Where we are at in 2016. Handling the workload.
2017 expectations.
Going digital.
Future vision.

3. Where we are at in 2016.

4. ICI Permits

5. Handling the workload. Ensuring we have adequate resources to handle:
+/- 2,500 permits per year.
+/ are ICI.
Identifying bottlenecks:
Intake 
Code review 
Mechanical review !

6. Revised strategies. Added new staff specifically for ICI.
Creating flexibility by re-resourcing field inspectors to assist with permit review when possible.
Refocusing inspectors on core duties by adding new inspection staff for building conditions and by-laws.
Added new staff to help clients with site plan conditions.
Weekly triage meetings with Planning & Building staff to help resolve roadblocks and expedite applications.

7. What we are doing right.
Intake time reduced from +/- 25 days to less than 5.
20 days better!
Residential permits no longer a drag on Building Division = additional resources and capacity for ICI.
Shifted SPC conditions to new Planning staff = more time for building staff to focus on ICI.
Fewer requests for courtesy inspection.
permit turn-around is improving.

8. More to do. Need to improve on ICI turn-around time.
Need to provide easier access to information.
Need to provide easier options for submitting.
Need to help reduce complexity.

9. Improving ICI turn-around.
Mechanical engineer plans-examiner proposed in 2017 budget.
Will reduce bottleneck.
Reducing false workload.
Too many abandoned permits that consume review time.
Revising permit review process internally.
Simultaneous reviews.

10. Improving access to info.
Going digital in 2017.
Storing permit drawings electronically.
Ability to recall and share drawings quickly. Accurate and perpetual archive into the future.
Simplifying fees and providing on-line calculator.
Improving City data base to track permit review steps.
Working towards customer log-in for status updates, plans submittals , inspection requests and account payments.

11. Improving submission. Working towards e-permit submissions.
On-line application and accepting pdf drawings.
Completely digital by 2018 to correlate with move to new city hall.
Eventually the only paper copy of permit drawings will be at the construction site.
Simplified fees and on-line calculators for preparing estimates.

12. Reducing complexity.
Digital files will allow for simultaneous distribution and review of drawing packages by multiple Departments and disciplines.
Every aspect of development applications will be handled by Customer Service Representatives at the new city hall development counter: true one-stop.

13. Changes today:
All permit drawings to be stored electronically starting in 2017.
Implementing a simplified fee schedule.
Institutional to match Commercial.
Institutional fee going from $1.80/s.f. to $2.25/s.f.
All other fees to remain the same for 2017.
More changes for 2018.
Working with City IT Department to revamp existing software and introduce new.

14. Changes for 2017 Adding a Mechanical specialist to staff.
Training of existing staff to expand expertise, resulting in more staff able to handle ICI permit reviews.
Introducing electronic mark-up and review of drawings.
Permit application deposit to help reduce abandoned applications.

15. 2018 and beyond.
Full e-permit services to come on-line with transition to new city hall.
Can apply for permits from office, home or community kiosk.
CSR’s will assist with electronic submittals at counter and answer questions.
Looking at equipping Inspectors with tablets.
Inspectors will have direct access to permit drawings and approved field changes can be noted immediately.

16. You are also our clients.
The City of Windsor is listening and working towards creating a more client-centric development process.
The Construction Industry is a backbone of economic development in our community.
Building Code is becoming more complex with each new addition.
We will take a leadership role in embracing technology and new standards for customer service.