1. Connectivity Solutions *NEW* Improved Message Center
Coming Soon
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Connectivity Solutions
*NEW*
Improved Message Center

2. Summary of Enhancements
The purpose of the project is to provide Ingenix clients
with a quick and accurate method to search for provider reports.
Summary of Enhancements:
The Robust Search Engine will replace the existing Message Center user interface
New user interface screens: Daily Reports and Advanced Claim Search
Report data will now be retained for twelve months instead of seven
Reports include Provider Announcements, Level 1, Claim Status (including Level 2 and Payer reports) and Summary in a new PDF format
Reports can no longer be manually deleted through the user interface

3. Message Center Access
The existing Message Center tab will access the Robust Search Engine

4. Current: Message Center User Interface

5. Enhanced: New Message Center Daily Reports - NEW!
Accessed from the existing Message Center Tab
The select list allows for 30 days, 60 days, 90 days or All.
Selecting a date will display the specific Report Name, Date/Load Time, and Read flag of all reports contained in that load.
The Date column displays the date of the load and the number of read and unread reports. To view the number of read reports, ‘Show only unread’ must be unchecked.
Each report can be viewed in .pdf format either separately or combined by selecting the checkbox to the left of the report name then clicking on the View Report button. Selecting the All checkbox will check all reports.

6. Enhanced: New Message Center Advanced Claim Search - NEW!
The select list allows for 30 days, 60 days or 90 days.
The Last Name, First Name and Account fields can be searched using all or partial of the last name, first name or account.
Each claim can be viewed in .pdf format either separately or combined by selecting the checkbox to the left of the claim then clicking on the View Report button. Selecting the All checkbox will check all claims listed.
Selecting the Status link will display the status of the claim at the bottom of the page under Status. Selecting the Report Date link will direct the user to the Daily Reports tab and display the reports for that specific date.

7. Enhanced: New Message Center Provider Announcement – NEW FORMAT!
The following is covered in this announcement: 01/12/ :50 AM
Ingenix closed January 19, Martin Luther King Jr. Day
Ingenix will be closed on Monday, January 19, 2009 in observance of Martin Luther King Jr. Day. ENS/Ingenix will continue to accept claim files but they will not be processed to the payers until Tuesday, January 20, Service tickets may be opened online and will be worked in the order received when we return on Tuesday, January 20, 2009.

8. Enhanced: New Message Center Level 1 – NEW FORMAT!
ENS Level 1 - Claim Receipt Summary
Organization:
ZZZ00000
Receipt Date:
10/17/2008
Receipt Time:
11:35:30 AM
# of Claims: 40
Dollar Amount:
$ 2,259.40
System: T1
Tax ID
# of Claims
Dollar Amount
NOTE: To guarantee the receipt of claims by ENS - You must verify each claim on the Level 2 - ENS Claim Acknowledgement Report - to be delivered within 1 business day of receipt of the claims.

9. Enhanced: New Message Center Claim Status – NEW FORMAT!
Claim Acknowledgement Report
As Of
PFTN
Provider Sub Id
ENS ID
Patient Acct #
Insured ID #
Service Date(s)
Payer Code
Patient Name
Provider Name
Insured Name
Claim Value
From To
11/05/08
ABCDE
ACCOMI
01/04/08
PayerABCD
Smith, Tom
Mills, John
100.00
Status
Claim Acknowledged – Claim has been forwarded to payer for continued processing (8765).

10. Enhanced: New Message Center Summary – NEW FORMAT!
Life & Health Insurance
Claim Status Report
Summary for: CO000111
Payer:
Life & Health Insurance
Tax ID:
Date:
11/05/08
Submitted
Accepted
Rejected
Claims: 1
Charges:
$61.00
$0.00
Percentage:
100% 0%