1. Human Resource Management Strategies
Chapter 10
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A. Nykiel Upper Saddle River, N.J

2. HMS - Human Resources Management Strategies
Focal Points:
Personnel management
Acquisitions (recruitment)
Development and administration
Compensation and benefits (motivation)
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

3. HMS - Human Resources Management Strategies (continued)
Focal Points:
Organizational behavior
Climate
Structure (teams, outsourcing, hierarchy, etc.)
Labor relations (unions)
Community relations (host)
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

4. Human Resource Management
Personnel Management/Acquisitions: activities associated with recruitment and selection of employees.
Personnel Management/Development and Administration: activities include performance evaluation, promotion, transfer, termination, training, education, and counseling of employees.
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

5. Human Resources Management
Personnel Management: compensation; activities associated with compensation (pay) and benefits programs for employees.
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

6. Human Resources Management
Organizational Behavior: deals with the climate of the firm and productive working relationships.
Labor Relations: management of the relations with organized labor (unions).
Community Relations: host/local relationships/citizenship.
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

7. Human Resource Management Strategies
Focuses on the “people” asset of the organization.
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

8. Human Resource Management Strategies
The most pressing problem in the hospitality industry today is “people” (acquisition and retention of the labor pool).
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

9. Human Resource Management Strategies Include:
Incentives (sign-up and stay-on)
Organizational experimentation
Outsourcing
Human replacement (technology)
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

10. Human Resource Management Strategies Include:
Product and service delivery redesign
Elimination of labor
Expediting the experience
Customer involvement (self-serve)
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

11. HMS - Human Resource Management Strategies
Importation of labor
Migration of product
Multinational management
Succession
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

12. HMS - Human Resource Management Strategies
Equity positions
ESOP’s
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

13. HMS - Human Resource Management Strategies
Team Concept
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

14. HMS - High Performance Teams
Corporate
Departmental
Cross-functional
Continuous improvement
Task force
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

15. HMS - Successful Characteristics (Team)
Mission statement
Code of conduct
Effective leaders
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

16. HMS - Success = Support Plus
Direction/parameters
Access (information, etc.)
Team training
Award/recognition systems
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

17. HMS - Five Stages of Group Development
Forming
Storming
Transforming
Norming
Performing
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

18. HMS - Positive Roles Inquirer Contributor Elaborator Reviewer
Evaluator
Energizer
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

19. HMS - Negative Roles Dominator Blocker Cynic Security seeker Lobbyist
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

20. HMS - Team Meetings Objective Agenda Conducting Minutes
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J

21. HMS - Team Meetings Evaluation / Assessment Consensus decision making
Hospitality Management Strategies ©2005 Pearson Education, Inc.
By R.A.. Nykiel Upper Saddle River, N.J