1. CUSTOMER SERVICE AGENT
FATIMA ZAHRA ELBARAKY
CUSTOMER SERVICE AGENT
PROFESSIONAL SUMMARY
Personable airport service agent offering six years of experience in the travel industry, organized and efficient agent focused on putting passengers at ease to create positive travel experience
Superb work ethics and desire to succeed .
Bilingual agent skilled at communicating with people from all backgrounds while providing an exceptional customer service.
N°946 bloc 16 Lamhamid Marrakech
EDUCATIONAL QUALIFICATION
| 2006 – 2007
High school diploma
WORK EXPERIENCE
Mar handling (ground force)10/ to 09/ Marrakech
Airport service agent
Checked passenger & their bags according to procedures and safety security regulations
Checked passenger documentation ( travel documents , visas , permits ...)
Performed boarding duties , arrival , disruption
Greeting customer
Approaching passengers & offering help when needed
Swissport 10/ to 10/2015
Marrakech
. Customer host ( meet & greet passenger & direct them to the appropriate counters)
. Executed front of house duties ( check in / boarding / arrival / assistance )
. Addressed passengers concerns regarding delayed & cancelled flights By keeping them informed while
Handing out refreshments and leaflets (rights & compensation )
. Maintained a friendly , positive attitude when dealing with distressed passengers
CAREER OBJECTIVE
To seek a challenging and responsible position in large and professional organization where i will have the opportunity to make a positive contribution to business growth and career advancement
SKILLS
Customer service professional
Patience
Friendly , flexible
Active listening
Fast learner
Passionate , dedicated
Energetic & enthusiastic
PROFESSIONAL QUALIFICATION
Trained For :
Passenger handling
Dangerous goods, CAT 10
Airport security
Customer host
check in mechanized systems :
D c s
Sita dcs
Reziber(Ib)
Gui (Lx)
Eres (Ezy)
Prs (Ba)
Fly (Ba)
PERSONAL INFORMATION
Date Of Birth : 02/12/1988
Marital Status : Single
Languages known :
Arabic
English
French
Nationality : Moroccan