1. ICE Innovation, Collaboration and Execution
CNA / Nurse Leadership Conference
November 1, 2016

2. Today’s Agenda INNOVATION – expanding possibilities
COLLABORATION – combined capabilities
EXECUTION – getting things done

3. “The Foundation” ICE at Work! “The main ingredient for stardom is the
rest of the team.”
UCLA Coach John Wooden
“The Foundation”

4. INNOVATION in the Workplace
Evolving Technology
Changing Workforce
Customer Expectations

5. INNOVATION - Evolving Technology
Impact on Communication
Maximizing Usage

6. INNOVATION – Changing Workforce
Generational Overlap
Management Evolution
Opportunity Areas

7. INNOVATION – Customer Expectations
Speed
Consistency
ZERO Tolerance

8. COLLABORATION in the Workplace
Proactive Collaborative Management
Effective Communication Tools
Coaching and Conflict

9. COLLABORATION - Defined
Collaborative Management…
“Various techniques to promote unity and teamwork among managers to work together and achieve a goal.”

10. COLLABORATION - Core Principals
Innovation, Creativity and Open-Mindedness REQUIRED!
Shared Leadership
Dedication to the Goal or Mission
Clarity of Roles Within the Organization
LISTENING!!!!!
‘Flattening’ of Hierarchy
Flexible and Responsive Strategies and Decision Making

11. Stages of Collaboration
Preparation as a Group
Review as an Individual
IDEA / CONCEPT Creation
Selection
Reset / Evaluate / Decide

12. Background For Team or GroupThink
The Keys for an Effective and Creative Team
Innovation Emerges Over Time
Concentrated Effort to Listening
Team Members Build on their Team’s Ideas
Questions Emerge
Innovation Emerges From the Bottom Up
Group Flow – A Group Performing at the Top of It’s Ability
Don’t Use Groups for Additive Tasks
Maximize Group Time and Effort
‘Know’ The Group Dynamic – social anxiety vs. outgoing

13. COLLABORATION - Communication Methods
Spoken Communication – Most Effective When…
Exchanging information
Problem Solving
Seeking Questions or Clarification
Responding to Input
Written Communication – Most Effective When…
Communicating Specific Details
Distributing information in volume
There is the need for recorded information / details

14. COLLABORATION - Communication Styles
Directive Communication
Tells a fact or instruction
One way – not soliciting response nor feedback
Clear and concise
The best choice for disciplinary warnings
Consultative Communication
Collaborative dialogue
‘We’ vs. ‘I’
Encourages participation and questions
Engages others to listen, provide ideas, show initiative

15. COLLABORATION - Coaching Employees
Supervisor’s Role
Total Business Benefit
Coaching Processes

16. Conflicts and Ethics Manager’s Role
Effective Definition and Communication
REPEAT!!

17. Management’s Role

18. Conflict Resolution Tools
When Conflict Arises….
Talk privately with each employee involved
Explain the impact of this conflict on the workplace
Listen to their side of the story
Keep the dialogue professional and not personal
Ask questions for clarity and avoid taking sides
Ask the employees involved to propose a solution
Try to gain agreement that helps both sides
Put it in writing when necessary / add a timetable
Impose a solution or use a third-party for a solution
when necessary

19. EXECUTION in the Workplace
Information Gathering
Planning and Delivering
Measure / Modify / Repeat

20. EXECUTION – Information Gathering
Continuous Communication
‘Vetting’ the Info
Avoiding ‘Paralysis by Analysis’

21. EXECUTION – Planning and Delivering
Process Mapping
‘With the End in Mind…’
Quantifiable Deliverables

22. EXECUTION – Measure / Modify / Repeat
Measuring Results vs. Expectations
Modifying Processes for Continuous Improvement
Repeat….

23. The Perfect World Heightened Employee Creativity
Will You Know It When You Get There?
Heightened Employee Creativity
Increased Productivity
Greater Sense of Accountability
Enhanced Efficiency in the Operation
Higher Employee Morale
Positive Impact on Vendor Relations
‘Happier’ Customers

24. Final Message – BE PRESENT!!!

25. Questions? Contact Daren Fristoe by email at
or by phone
(816)