1. Chapter 5 Measuring strategic organisation performance
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2. learning objectives • know the different theoretical approaches and practical approaches taken to measure organisation performance • measure organisation performance using a sustainable balanced scorecard for any organisation • develop a strategy map to link performance measures to the business model • assess performance by choosing appropriate comparison measures • integrate and summarise performance assessment measures • know the traps in communicating performance measurement information • know what studies of ‘successful organisations’ have concluded about the nature of success

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18. End of chapter