1. ISO 9000 - An introduction Part 3
P. B. Dhanish
Mechanical Engineering Department
National Institute of Technology, Calicut
Phone: (0495) (O), (D), (R)

2. ISO 9001:2000 - Quality management systems - Requirements
2. Management responsibility
3. Resource management
4. Product realization
5. Measurement, analysis and
improvement

3. 1. Quality management system
General requirements
Identify the processes
Documentation requirements
Quality policy, objectives, manual
Control of documents, records

4. 2. Management responsibility
Management commitment
Customer focus
Quality policy
Planning
Responsibility, authority and communication
Management review

5. 3. Resource management Provision of resources Human resources
Infrastructure
Work environment

6. 4. Product realization Planning of product realization
Quality plans
Customer related processes
Product requirements
Contract review
Design and development
Planning, inputs, outputs, review

7. 4. Product realization… Control of monitoring and measuring devices
Calibration

8. 5. Measurement, analysis and improvement
Monitoring and measurement
Customer satisfaction, Internal audit, processes, product
Control of nonconforming product
Analysis of data
Improvement
Corrective action, preventive action

9. Ten steps to ISO 9000
1. Develop a quality policy and objectives for quality
2. Identify the responsibilities and authorities of personnel
3. Plan and implement a system to meet objectives
4. Document the system
5. Carry out internal audit to identify gaps in the system, if any

10. Ten steps to ISO
6. Take corrective and / or action to close the gaps
7. Review the system and improve continuously by repeating the above steps
8. Select suitable certifying body and get documentation review done
9. Pre-assessment audit, corrections
10. Certification audit, receive certificate

11. Conclusion:
Utilise ISO 9000 for improving your profits, quality, productivity!