1. MRO EUROPE – 2015 Case Study: Preparing for the Unexpected AOG
Johann C. Bordais Vice-President, Services & Support
October, 2015

2. Current Integrated Support
Material +
Technical
Support
Spare Parts Support for Embraer and OEM parts
AHEAD PRO Software for health monitoring
Team Available 24 x 7
1200 Persons spread WW
Back Order Management Team integrated with all supply chain team
AOG Support (parts, technical, flight ops, supplier) totally integrated

3. AHEAD PRO Software – Live Tracking
System Trend Interface
Aircraft Position
Real-time Messages
Fault Identification
Dispatch Condition
Fault History

4. Expect the un-expectable
Maintenance and aircraft data integrated to support airline decisions with
E-decision maker: from individual A/C to fleet monitoring
Predictive trending of A/C systems
Generation of alerts to the airline
In-flight monitoring of aircraft faults & fast access to manuals