1. Impact of ICT on Government services
Benefits and drawbacks to the government

2. Services provided on Govt websites
Page 3, Q1 Health services Education services Election services Taxation services

3. Health and Education services
Health services to provide news/advice on health issues to citizens
Health services to enable self-diagnosis by citizens
Health services to find locations of doctors/hospitals
Education services to provide details of schools/colleges/courses
Education services to provide online applications for courses

4. Task
Write 2 points for each of election and taxation services from your textbook (page 123).
Write 2 other services from your textbook provided on government websites.

5. Electoral and Taxation services
Electoral services enabling online voting by citizens
Electoral services enabling the compilation of an electoral register by the government agency
Taxation services to enable the viewing of tax records
Taxation services to enable citizens to pay taxes

6. Other services
To enable applications for official documents/passports/driving licences/identification papers by citizens
Recruiting for government positions

7. Benefits to the government
Page 4, Q2
Saves the cost of printing paper-based information
Reduced staffing costs and office requirement as fewer staff needed
Information can be updated easily/kept up-to-date
Increased access to government information
Faster access by citizens to government information/news
Government perceived to be more ‘open’

8. Drawbacks to the government
Page 4, Q2
Personal contact with government officials can be lost
Not all citizens have access to internet /computers.
Not all citizens have skills to access internet/computers.