1. Our Voice – An Overview Gary McGrow Social Researcher
Scottish Health Council

2. Vision Our Voice is based on a vision where:
‘People who use health and care
services, carers and the public will be
enabled to engage purposefully with
health and social care providers to
continuously improve and transform
services.
People will be provided with feedback on the impact of their engagement, or a demonstration of how their views have been considered.’

3. People at the heart of improvement
Our Voice aims to put the experience of people at the heart of improvement

4. Our Voice Aim
The aim of Our Voice has been to work in partnership with key stakeholders to develop and deliver a new framework to empower the voice of people across Scotland in Health & Social Care through:

5. Health and Care Experience Our Voice: Service User Experience
gathering and using feedback so they are being designed, delivered and improved by focusing on what matters to people
Key aspects:
Real-time feedback experience programmes (incorporating improvement mechanism)
Right-time experience programmes
Triangulation of available feedback data
Test of Experience-Based Co-design model

6. Peer Networks
Peer Networks - term to describe local Our Voice activities:
harnessing or bringing together existing engagement networks or groups
helping set up new engagement networks
supporting existing engagement structures covering health and social care

7. National Level Gathering people’s experience Citizens’ Panel
Citizens’ Hub .

8. e-Participation activities
Empowering through information
Asking for feedback
Facilitating dialogue
Enabling co-creation
Website, blogs, social media, video case studies, e-newsletter
Questionnaires and surveys, polls, Patient/Care Opinion
Discussion forums, social media, virtual reference groups
Brainstorming, idea generation

9. Citizens’ Panel - aim
To gain feedback on health and social care issues from a broadly representative section of the Scottish population and influence National health and social care policy
Useful feedback to influence policy at an early stage and to prioritise health and social care issues
Could be used locally for more deliberative types of engagement

10. Citizens’ Panel - design
Around 1,229 people to be recruited – broadly representative of the population of Scotland
Integrated Joint Boards & NHS Boards used as geographic ‘building blocks’ – though not representative at these levels
National level panel profile – urban/rural; SIMD; housing tenure; disability; ethnicity
IJB level panel profile – age and gender

11. Citizens’ Panel - recruitment
Likely to take place from mid May to end June
Postal recruitment pack – information leaflet and recruitment questionnaire (contact details, profiling information, attitudinal information)
15,000 randomly selected from electoral register, weighted towards SIMD
Targeted recruitment for ‘seldom heard’ groups

12. Citizens’ Panel - usage
Full panel surveys every 3 or 4 months on particular health and social care topics
May conduct smaller ‘pulse’ surveys online
SHC local offices may involve the panel in deliberative work – focus groups, local sounding boards etc
May recruit panel members to form Citizens’ Juries

13. Thank you for listening
Any Questions?
Gary McGrow
Social Researcher
Participation Network Team
Scottish Health Council