1. NFDA Update & Key Initiatives
19th Annual NFDA Conference
March 22, 2016

2. Today’s Discussion The NFDA and its role 2015 Industry Statistics
Notable Accomplishments
Key Initiatives for 2016

3. The NFDA
For over 25 years, companies have offered flood determination services.
Non-profit organization comprised of flood determination companies, resellers and industry associates.
20 active members; Executive Members represent more than 90% of all flood determinations performed nationwide
Administers the NFDA Certification Program which provides an opportunity for companies to be recognized for achieving an exemplary level of professionalism with a focus on accuracy.
Promotes and supports the NFIP and its purpose and advocates for positive changes to the Flood Program.
The NFDA is a national, non-profit trade association established more than 20 years ago. Its membership is comprised of companies in the business of making, distributing and/or using flood zone determinations and our flood determination company members produce more than 90% of all flood determinations made nationwide.

4. NFDA Member Survey
NFDA conducts an annual survey of its Executive-level Member Companies to compile statistical data related to services provided.
Flood Zone Determinations Completed
2015 survey results*:
16,351,451 flood determinations completed for lenders
2,554,883 flood determinations completed for insurance
278,249 flood determinations completed for others
Customer Service
Call Volumes
Handled over 690,000 non-sales related phone calls in 2015 alone.
Survey categories include: Flood zone determinations completed, LOL activity, Customer service, Order processing statistics, Training, and Claims.
This data has been valuable in understanding volumes of determinations produced by the industry and for tracking trends over time, as well as to provide perspective for other stakeholder groups regarding the industry’s use of maps and data products and overall contribution to the flood industry.
*based on the response of 10 NFDA Executive Member Companies
© 2013 National Flood Determination Association
©2010 National Flood Determination Association

5. NFDA Member Survey Life of Loan Determinations affected 8,013,836.
Determinations resulting in a status change:
OUT to IN SFHA: ,123
IN to OUT of SFHA: ,402
Determinations impacted by map revisions not resulting in a status change:
Remained IN SFHA ,649
Remained OUT of SFHA 7,231,175
In 2015, over 155 million determinations were tracked for map changes.
*based on the response of 9 NFDA Executive Member Companies
©2010 National Flood Determination Association

6. Notable Accomplishments
NFDA – FEMA Coordination Meetings
Improved Regulatory Product Delivery
Regulatory Data Inconsistencies
Revalidation Letter Delivery
Accelerated LOMC Delivery / Digital Downloads
Mass LOMA Pilots
Standard Flood Hazard Determination Form (SFHDF) Format
Flood Zone Discrepancy Working Group
NFDA – FEMA Coordination Meetings
Exploration of new and improved solutions
Collaboration with FEMA and it’s contractors towards new mapping products and initiatives.
Improved Regulatory Product Delivery
Prior to 2010, hardcopy and digital products maps were delivered on inconsistent schedules
Delays in FIRM Database delivery led to map revision processing issues
Following changes implemented, all final regulatory products were delivered consistently ahead of the revision dates.
Regulatory Data Inconsistencies
Due to a variety of factors, hardcopy and digital products at times showed different data elements
Conflicting data between the two product led to discrepancies and confusion
Improved quality standards implemented by FEMA HQ greatly reduced the frequency of these issues
Revalidation Letter Delivery
Prior to 2012, letters were typically received from 1 day to 8 weeks post-revision date.
Communities typically received information ahead of revision.
Working with FEMA, a new process was put into place in 2012 where NFDA members were notified of revalidations at the same time as the communities.
Revalidation letters were typically received by determination companies after the effective date of the revised maps.
FEMA HQ modified the revalidation delivery cycle to ensure NFDA determination companies were provided the digital copies of the letters at the same time they were mailed to communities (often ahead of the revision date).
Change greatly improved the revalidation cycle and significantly reduced false notifications and/or discrepancies.
Accelerated LOMC Delivery / Digital Downloads
30,000+ LOMAs issued in 2013 / 32,000+ issued in 2014.
Prior to June 2013, subscribers received CDs bi-weekly.
Approximately 15-20% of disputed certifications resulted from not receiving new LOMC information in a timely fashion.
In June 2013, after exploring solutions with FEMA, LOMAs were made available using a weekly digital download process, dramatically reducing turn time and improving data quality.
Partnered with the Map Service Center to transition the traditional biweekly CD LOMC distribution protocol to a weekly digital download cycle.
Dramatically reduced issues related to the delay in publishing of new LOMC cases.
Mass LOMA Pilots
Supported FEMA with the implementation of numerous large scale Mass LOMA pilots.
First case, Collier County, FL, resulted is the mass issuance of 10,500+ individual property removals and 2,500+ revalidated LOMA cases.
NFDA coordinated with FEMA and it’s contractors to facilitate the timely processing of these updates to ensure the intend effects of the pilot program were realized.
BSA/CSB Improvements
Continue to partner with FEMA and the MSC to identify issues and inconsistencies with the current structures of these databases in an effort to find improvements and new methodologies to track and disseminate this information.

7. Solutions Through Stakeholder Cooperation
Dispute resolution support for customers
Cooperative efforts between flood determination companies
LOMA application assistance – traditional and via eLOMA
Working with state, community & FEMA Region officials
Information sharing amongst NFDA members
Diligent outreach to other stakeholder groups
Ongoing coordination with FEMA Headquarters’ Risk Analysis team to address mapping and data issues
Participation in Technical Mapping Advisory Council (TMAC) established by BW-12
Most significant accomplishments have been the result of collaborative efforts between NFDA and one or more key stakeholder groups.

8. Current Initiatives
Working with FEMA on recent revisions to the Standard Flood Hazard Determination Form (SFHDF)
Coordination with FEMA’s Office of the Flood Insurance Advocate
Working with FEMA’s Customer and Data Services (CDS) team on data improvement initiatives, specifically bringing consistency between the various NFIP databases (BSA, CSB, FMSIS, etc.)
Flood Determination Industry representation on TMAC
Outreach Efforts – online and in-person opportunities
Exploring more ways that NFDA data can support industry research and analyses
©2010 National Flood Determination Association

9. Current Initiatives: NFDA as a “HUB”
NFIP
WYO Companies
Lenders
Appraisers
Agents
FZD Companies
Realtors
Builders
Surveyors
Flood Vendors
Local Officials
Flood data drives processes and informs decisions for all flood industry stakeholders
NFDA is in the unique position to understand how the data is used and impacts the numerous stakeholders and has been successful in bringing stakeholders together, especially in times of change
NFDA is exploring its role in this evolving industry, to find where it can best serve a need and continue to advocate for a viable flood insurance program and sound public policy
©2010 National Flood Determination Association

10. of NFDA’s Annual Conference Scottsdale Plaza Resort
Come celebrate with us!
20th Anniversary
of NFDA’s Annual Conference
March , 2017
Scottsdale Plaza Resort
Scottsdale, AZ

11. Questions or Concerns about Flood Determinations?
Questions about an individual flood zone determination should be directed to the company that produced it (see Preparer’s box on SFHDF)
Contact NFDA at for:
Concerns for geographic and other trends in determinations
General questions about flood determination processes
Information for WebEx or on-site training
Visit NFDA at
©2010 National Flood Determination Association