1. Academic Enrollment Planning Team
August 9th, 2016

2. Campus-wide mission and vision for academic advising.
Academic advising reform recommendations
Campus-wide mission and vision for academic advising.
Teach, Support, Connect
Critical to retention and student success
Shared understanding of academic advising functions.
More than course registration
Holistic, developmental approach
Knowledge of degree requirements, policies and procedures
Respond promptly to questions
Take appropriate advising notes
Make appropriate referrals
Designated directors of advising with authority of the Dean to oversee advising in all the schools/colleges.
Centralized/coordinated support for advising assessment, recognition, training, communication, and technology integration.

3. FUNCTIONS TOOLS Best practices Shared notes system
Predictive Analytics
Analysis of 10-years of Mason data
Identify success marker courses
Strategic outreach
Murky middle
Missed success marker courses
TOOLS
DegreeWorks – degree audit
Salesforce – School of Business
Access databases – various
Beacon – University Life
Student Success Collaborative – Campus
Student Educational Planner – coming fall 2017
Four-year plan templates; customize to individual degree plan

4. Student Success Collaborative – campus

5. Our Unique Approach
Combining Analytics with Workflow and Interaction Tools to Deliver Holistic, Personalized Support
At EAB, we imagine an intelligent campus, deeply but invisibly wired with analytics that empower students and those who care for them with the information and tools to realize their full potential by making smarter choices at each step of the educational journey.
Analytics
Analyze and visualize student data in order to personalize support and improve decision-making
Workflow and Case Management Tools
Facilitate the work and collaboration of advisors and support providers behind the scenes of the student experience
Data Inputs
Pre-enrollment information
Student demographics
Course registration
Academic records
Prior coursework
Transfer articulation
Observational early alerts
Support service utilization
Types of Analytics
Descriptive: Identify Trends and Target Opportunities
Diagnostic: Track and Continuously Improve Resource Effectiveness
Predictive: Improve the Quality of Advising Interactions
Prescriptive: Ensure Students Are on the Right Path
Analytics
Workflow
SSC Features
Filtering and advanced search
Early alerts
Success Marker notifications
Customizable lists
Referrals and case management
Attendance tracking
Advisor dashboard
Reminders
Student activity newsfeed
Advising and tutoring reports and shared notes progress reports
Campaign dashboard
Interaction
SSC Features
Multi-modal communication capabilities ( , phone, text)
Direct scheduling
Student kiosks at advising and tutoring centers
Automated campaign outreach
Interaction Tools
Empower support providers to communicate and interact directly with students and collect data to promote successful behaviors and decisions

6. What Are the Institution Reports?
Historical Analytics to Support Strategy and Decision Making
In Brief
Historical analyses unique to your institution
Help leaders understand key items by college or major, including:
Critical course analysis
GPA analysis
Major switching patterns
Student sub-group analysis
Pre-enrollment factors
Ability to select timeframe for analysis
Web-based
Accessible to anyone on campus with the right permissions
Evolved from the “Predictive Workbooks”

7. Supporting Academic Leaders
Campus Strategy and Decision Making
Understanding historical patterns of performance
Identifying current student opportunities
Ensuring institutional accountability and measuring outcomes
Area of Interest 1 2 3
Example
Key Components
Critical course analysis
Student attribute
Major switching patterns and timing
Sub-group analysis
Pre-enrollment factors
Advanced filters
Institution risk dashboard
Campaign management
Resource utilization
Effectiveness reports
Activity reports
"I have been engaged with student success for 30 years. The kinds of things SSC is doing, I have been wishing I could do for 25 of them.”
Associate Provost, Institutional Research & Reporting

8. Focusing on Individual Student Success
Supporting Advisors
Focusing on Individual Student Success
Assessing student risk for more meaningful conversations
Increasing user efficiency and coordination
Identifying and segmenting student populations
Area of Interest 1 2 3
Example
Key Components
“Smart view” of academic factors
Shared notes & reporting
Progress indicators & alerts
Major and career exploration
Appointment management
Multi-modal communication ( , text, phone)
Reminder management
Cross-campus referral system
Advanced filters
Reminder lists
Watch list
“Previously, we were advising based primarily on gut instinct. Now, we have all the data to give them an objective sense of where they are and what they can do to improve. The conversation has changed dramatically.”
SSC Advisor

9. Predictive Analytics to Improve the Quality of Advising Interactions
Prioritized, Actionable Intelligence Around Student Risk and Progress Enable More Meaningful Conversations
Student Risk
A “smart view” of academic factors allows advisors to assess a student’s risk within seconds, and leverage this insight during meetings and outreach.
A page for each student reveals rich detail into his or her performance against a range of course completions, grades, and GPA levels determined to be predictive of success in his or her program of choice.

10. Reviewing Workflow Phase I Rollout and Strategy
Groups In Phase I
Platform Prioritization
User Base
Center for Academic Advising, Retention, and Transitions
College of Education and Human Development
College of Health and Human Services
College of Humanities and Social Sciences
College of Science
College of Visual and Performing Arts
Honors College
School of Business
School for Conflict Analysis and Resolution
School of Integrative Studies
SCHAR School of Policy and Government
Volgenau School of Engineering
Whole Campus Features
Notes (Staff & Student-facing)
Student Overview for Staff
Advanced Search
Student Messaging
Advising Features
Advisor-led Appointment Scheduling (holding on
self-service)
Campaigns
Advising Center
Advising Kiosk
Advising Reports
General Reporting
Other Features
Alerts – Phase II
Case Management – Phase II
Progress Reports – Phase II

11. College/School level engagement

12. All undergraduate programs will identify success markers
Leveraging technology to support student success
Advising Notes
All advisors will take academic advising notes in SSC-Campus. Units with other preferred systems commit to uploading notes into SSC-Campus at least weekly.
All undergraduate programs will identify success markers
Give units access to their institutional reports.
Schedule conversation to review data and select/refresh success markers.
SSC Outreach Campaign at the College Level
Goal is to launch one campaign for each undergraduate program to communicate with students who have not registered for a specific success marker and nudge them to do so.
What are the barriers to these requests?
Discussion.

13. Ask your advising leads about SSC-Campus
Next steps
Ask your advising leads about SSC-Campus
(need Banner access and FERPA training)
Encourage engagement
Explore the Institutional Reports
Need names and G#s for those in your unit who should have access to these data
Accept my invitation for a success marker refresher/success marker setting meeting early in the fall semester
Academic Advising Assessment
Summit on September 12, 2016 – invitation last week
Student Learning Outcomes