1. Future of housing management in older person’s housing
Denise Gillie
20th November 2014 workshop
Peter Fletcher Associates

2. The history of sheltered housing
Staff on site 24/7 providing a good neighbour service
Older people moving to access good quality accommodation, security & support
European working time directive staff on site Monday – Friday, 9.00 a.m. – 5.00 p.m. community alarm for out of hours
Supporting People – separating rent from support, gave LA’s grant funding & commissioning role

3. Commissioning and funding
Reductions and withdrawal of funding for services in specialist housing
Greater use of technology such as telecare & community alarms
Tightening up eligibility for care to critical & substantial
Market Position Statements – encouraging 3rd sector to provide an offer to support independence and prevent future need
Commissioning different service models with a focus on outcomes – reablement, hospital discharge, specialist dementia care
Shifting commissioning of care and support to providers

4. Options for registered providers
Housing provider only – basic housing management
2. Intensive housing management service
3. More proactive approach to supporting independence for tenants – direct services; information/ signposting; or both
4. Wider community ‘market’ offer to older people across all tenures

5. Service models
Shift away from reliance on ‘grant/contract’ funding for support
Transparent costs – no such thing as a free service
Intensive housing management and community alarm as the core
Self funding models to provide levels of support & care
Tenants using LA direct payments or benefits such as Attendance Allowance to buy care & support

6. Examples MHA: shifting from sheltered to self funded extra care
Model developed in consultation with MHA tenants not LA commissioners
Your Homes Newcastle registered the community alarm service as a domiciliary care provider
Commissioned by adult social care to provide mobile response & personal care out of hours & in emergencies in extra care schemes
Working in partnership with day ‘shift’ care provider

7. Eden Independent Living Service
Prevention: a range of services to support older people (and others) at home
Partnership model: with Eden Country Care and other providers for delivery
One-stop shop/hub approach: Independent Living Advisor role; use of sheltered housing as hubs
Come back anytime: one off or ongoing services

8. Service model Tiered community alarm service
Independent Living Advisors offer – My Life Independent Living check; Resource Pack; book services; and refer on
Additional range of ‘pay as you go’ services
Property - handyperson
Practical – cleaning, shopping, meals
Social Care – personal care services
Befriending/visits/trips
Telecare

9. The EIL future / risks
Product – are the services right what should be included in future development?
Price – Is the pricing right and what about costs of administration
Place – geographical challenges of working in a rural area
Promotion – service has been very well received by other agencies but how much direct marketing is needed?

10. Coast & Country - Homecall
HomeCall – single tier service £4.20 a week
4000 customers; 25% self payers
Other Homecall customers: e.g. carers; repairs; police
No links from HomeCall on the C & C website to other services – e.g. handyperson; gardening; benefits advice; white goods offer
Longstanding contract with Redcar & Cleveland Council

11. New Homecall service Featured on C & C homepage
Video clip about the service
Tiered community alarm offer monitoring only, response service & telecare
Clear pricing structure
Partnership with local care provider to offer personal care & practical support
Changed the language, less jargon, marketing to self funders

12. The market
LA Commissioners – R & C & Newcastle continuing to commission community alarm & telecare
People who want a service & their relatives – pay as you go very popular way of testing quality & reliability
Potential for new commissioned services e.g. overnight service
Older people only or wider market of anyone who might need or want a service

13. Peter Fletcher Associates Ltd.
Contact details
Denise Gillie
Peter Fletcher Associates Ltd.
Tel: