1. A slightly different year.
SCONUL Access
A slightly different year.

2. Members, bands and contacts
174 member institutions
Steady flow of s from Oxbridge and Trinity College Dublin
Bands
172 Band A
152 Band B
151 Band C
Contacts
55 changes to contact details so far this year

3. But a different picture this year...
SCONUL Access 2010/11 Registrations Band A Band B Band C 8046 Total 33106
SCONUL Access 2011/12 Registrations Band A Band B Band C Total 48224

4. More people borrowing fewer books
SCONUL Access 2010/11 Loans Band A Band B Band C Total
SCONUL Access 2011/12 Loans Band A Band B Band C Total

5. SCONUL Access Stats August 2011 – July 2012

6. Five year trends

7. January to November 2012: 946 Queries
Queries from users: 97
Queries from non-eligible users: 80
Advice for new contacts: 72
Statistics: 215
General support for contacts: 220
Contacts’ meeting at Bristol: 199
Steering Group work: 65

8. Something new A time of change Development of the site
New SCONUL website to absorb SCONUL Access
The launch and after....

9. Living in interesting times...
December 2012
280 website queries
January 2013
239 website queries
February 2013
104 website queries
March 2013
37 website queries

10. December 2012 – March 2013: 660 Website Queries
Workflow issues
Confusion on multiple applications
Long running scripts
System s
Apply for access button
Authorisation problems
Logins
946 queries Jam to Nov includes the stats and annual conference
660 website queries Dec – March was a change in volume!

11. Part of the solution Help from contacts Reporting bugs
Identifying workarounds
Mutual support via mailing list
Offers of more structured help

12. Consultation Who What Result Group of experienced contacts
Different regions, small and large, old and new
What
Identified security issues
Identified work flow issues
Result
Considered technical options
Reported to Steering Group

13. A more settled stage Supporting local management of data
Updating details of libraries
Contacts’ information
logins
Advice to contacts and users
Administering applications
Navigating the site
Help with applications
Advice for non-eligible users
Working to improve text on website
Information for users
Information for library staff
System s
A more settled stage
Administering the scheme
Working on the website

14. A slightly different year.
SCONUL Access
A slightly different year.