1. 102
Leadership
COACHING

2. Developed by Matt Shlosberg
+1 (443)

3. 1
What is coaching?

4. Academic Answer
Coaching is a method of directing, instructing and training a person or group of people, with the aim to achieve some goal or develop specific skills
Source: Wikipedia

5. Leadership Answer
Coaching is a process of influencing a person in order to change his/her behavior

6. What does it take to coach?2
What does it take to coach?

7. What it takes?
Question What kind of qualities should the leader possess to coach effectively?

8. What it takes? Answer Integrity / trust Respect
Have to be an admired leader
Good communication skills
Emotional intelligence
Awareness
Passion
Preserve dignity

9. What it takes?
Question What are the other important factors of effective coaching?

10. What it takes? Answer Comfort Don’t argue Generate buy-in Personal
Atmosphere
Don’t argue
Win-win situation
Generate buy-in

11. Emotional intelligence3
Emotional intelligence

12. Facets of Emotional Intelligence
Must possess all five components:
Self-awareness
Emotions, strengths, weaknesses, needs
Self-regulation
Need self-awareness first
Think before acting
Everyone can do this
Control your impulses

13. Facets of Emotional Intelligence
Must possess all five components:
Intrinsic motivation
Feeling driven to achieve beyond expectations
Pursue goals with energy and persistence
Do not just care about money
Pursue goals because it's a part of your make, not just for money

14. Facets of Emotional Intelligence
Must possess all five components:
Empathy
Consider feelings of others during decision making
Ability to understand the emotional make up of other people
Skill in treating people according to their emotional reaction
Showing respect for others' perspective
One of the key ingredients of emotional intelligence
Social skill
Moving people in the desired direction
Proficiency in managing relationships and building networks
Ability to find common ground and build rapport
Persuasiveness, able to build and lead teams

15. Good communication skills4
Good communication skills

16. Good Communication Skills
Question What makes communication effective?

17. Good Communication Skills
Answer
Listen
Speak with authority
Be confident
Choose the right words
Non-verbal communications
Eye contact
What time is it?
Recommended reading: Dale Carnegie. How to win friends and influence people.

18. Good Communication Skills
Question How can you show that you listen?

19. Good Communication Skills
Answer
Listening skills
Nod in agreement
Verbal queues
I see
You are right
Great point
Thank you for explaining…
Don’t interrupt
Eye contact
Put yourself in speaker’s shoes
Take notes (visible, key points)

20. Good Communication Skills
Question What makes you look confident?

21. Good Communication Skills
Answer
Confidence
Powerful voice; choose the right words
No maybe
No “Do you agree”
No “Well maybe I am wrong…”
No shaking
Be firm
Nothing in your hands
Control your eyes
Eye contact
Blinking sped

22. Good Communication Skills
Question What words do you not want to use?

23. Good Communication Skills
Choose the right words
No negative words
But, however, although, I am tired of…
No useless fillers
Umm…
Candor
Be nice
Use questions instead of statements

24. Good Communication Skills
Examples
Instead of…
Use…
How many times should I tell you…
Correct me if I am wrong. I believe we’ve discussed this matter on more than one occasion OR
Have I ever discussed this issue with you?
You screwed up royally…
What do you think is the impact of your actions?
Next time I want to do ….
What do you think you can do differently next time?
Let’s agree on the plan of actions together. What do you propose?

25. Good Communication Skills
Question
What non-verbal messages should you (should you not) send?

26. Good Communication Skills
Non-verbal queues
Don’t look at your watch
Don’t touch your pen; leave everything on the table
Keep eye contact
Show passion
Stay focused on the conversation

27. Exercise
Exercise
Please see the handout

28. Exercise Exercise - Questions What is the employee’s problem?
Does the manager understand the problem?
Did the manager correct the problem?