1. Accountability for Farkhanda Jabeen
Student Voice and Teacher Voice in:
Quality Assurance (QA)
Quality Improvement (QI)
Farkhanda Jabeen

2. What is Quality Assurance & Quality Improvement?
Quality Assurance Quality = Standards Quality Assurance = Way to warrant those standards are met Quality Assurance is a first step on the way to Quality Improvement. eg. maintaining a certain level of quality that is acceptable and then not slip below that level.
Quality Improvement Quality Improvement is a continuing and dynamic process to review, critique and change in order to make education better eg. making changes that increase quality continuously – my performance is this, how can I get better and better?
Beginning course details and/or books/materials needed for a class/project.

3. STUDENT VOICE – METHODS USED
Individual level
Tutorials
Individual feedback through SPOCS (student perception of course surveys)
Department level
Module feedback(improve future module)
Student rep (voice concerns about course)
Institutional level
Voice of student union (acknowledge students’ concern & offer other services)
Online feedback
Complaints/compliments (all levels)
Why students’ voice matter? Because they are
Customers
Advertising agents
A list of procedures and steps, or a lecture slide with media.
= INCOME GENERATOR

4. TEACHER VOICE – METHODS USED
Individual level
Appraisals, reviews
Progress meetings
Discussions with line manager (authority to make changes)
Department level
Staff meetings and recommendations (voice and share concerns collectively)
Institutional level
Teachers’ unions eg. ATL, NUT, NASUWT
Why teachers’ voice matter? Because they are
Providing the service to the customer/student eg. delivering the course efficiently for students to achieve the best possible grades
A list of procedures and steps, or a lecture slide with media.

5. Conclusion
Is there a need for Quality Assurance and Quality Improvement in education? Yes, as it helps to maintain a benchmark for standards in delivering the course and increasing and improving those standards however, teachers are forever being assessed through Ofsted and appraisals but is their voice really being heard?
Conclusion to course, lecture, et al.