1. Creating connected and liveable cities: The Route 96 Project

2. Melbourne’s tram network

3. How many passengers do we carry?

4. What routes do they travel on?

5. Why do people use the tram?

6. What areas are important for customer satisfaction?
High importance
Running of Services
Personal Security
Design, Space & Comfort
Staff (Drivers, AO’s, CSE’s)
Information
Diagram shows the important areas that contribute towards overall tram customer satisfaction
The inner circle has the highest impact and the outer circle has the lowest impact
Ticketing & Price
Tram Stops
Low importance 6 6 6

7. Shared operating environment Effect on tram performance
80% of our trams operate in a shared environment
Average tram speed is 16km/h across the network, and 10km/h in CBD
690 traffic signals across the network
17% of travel time spent at traffic signals

8. Journey times
Route
Destination
Time
1950
1960
1970
1980
2010 19
City to North Coburg
Weekday morning peak (from 8am)
32 minutes
35 minutes
37 minutes
39 minutes 96
Spencer Street to East Brunswick
20 minutes
N/A
24 minutes
27 minutes
28 minutes
40 per cent increase in journey time on Route 96 – in its northern section only!

9. Route 96

10. Our strategy: Premium Line
Accessibility
100% low floor trams
100% accessible stops incl. better stop spacing
Priority
Priority at traffic signals
Premium Line
Standards
High quality services
100% separation
Termini with shunts for two trams
Semi-resilient track
Connectivity and enhanced information
Future proofing
10-minute frequency

11. Improve termini
Yearly boardings 265,000 at Blyth Street & 466,000 Acland Street

12. Improve termini
Premium Line standard - dual track termini – Acland St – pedestrian/tram only

13. What have we done so far?
In principle agreement for Premium Line 96 construction from City of Moreland, City of Yarra, City of Melbourne and City of Port Phillip. Delivery of five next generation E-Class trams. Installation of dynamic passenger information on D-Class trams.
Upgrade of power supply to cascade high-capacity trams to other routes.
Redevelopment of facilities to store and maintain new trams.

14. Premium Line vision
Transformation into a modern, light-rail system in which all passengers will experience the Premium Line level of service
Le Mans, France