1. Andres Harjo Transport Department City of Tallinn
Best practices and lessons
learned in Tallinn
Andres Harjo
Transport Department
City of Tallinn

2. Planning PT line network and service
citizens
Management
Tallinn City Council
Tallinn City Government
Departments
Transport Department
Planning PT line network and service
Direct award
Public contract
Common ticketing system and subsidizing
Tallinn City Transport Company (TLT)
100% owned by city of Tallinn
MRP CityLines
Private Co.
No commercial
lines
Buses, trams, trolleys
90% of total service volume
Buses
10% of total service volume

3. Basic figures Number of vehicles, average age and low floor %:
Busses ,3 60%
Trolleys ,0 58%
Trams* ,5 18%
* 20 new trams not included
Mileage 2014 (thousands km):
Busses ,4
Trolleys ,8
Trams ,8
Number of boardings 2014 (passengers):
Busses
Trolleys
Trams
Total:

4. Restrictions due to geographical location of the city

6. TIME cost – PT priority and clear information

7. PT priority

8. Park and Ride service for smart people

9. Reconstruction works

10. QUALITY – Upgraded fleet and infrastructure

11. ACCESSIBILITY – low floor PT

12. RELIABILITY – Real time information

13. PRICE – affordable for all

14. Basic data collection
Contactless card validation system allows to analyse passanger flows in order to improve the public transport system

15. PT identity guide

16. Feedback from PT users inTallinn
84% of the inhabitants of Tallinn used PT in 2014.
PT is the main transport mode for 51% of Tallinners.
During the last 2 years 40% of PT users have started to travel more often with PT, because it is for free.
Compared to 2013, there were 8% more PT passengers in 2014.
74% of passengers are satisfied with PT management in Tallinn.
Satisfaction with PT in Tallinn has increased annually. The average rating in 2014 was 3,93 (max rate 5), compared to 3,61 in 2010.

17. Enjoy quality time

18. Thank you for your attention!
Welcome to Tallinn, the capital of free public transport!