1. Evaluating and Rewarding Teams
Chapter 16
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2. Team Performance Evaluations
Types of Evaluations:
Traditional individual evaluations
Team member evaluations
Evaluations of the team
Choosing a type of evaluation:
Work design
Organization operation
Types of Measures:
Specific, quantifiable goals set ahead of time
Team participation
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3. Team Performance Evaluations
Participating in the Evaluation Process
Shift to multi-rater evaluation process
360 degree feedback
Team members
Customers
Supervisors
Seen as more:
Reliable, Valid, Credible, and Fair
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4. Team Performance Evaluations
Problems and Biases with Team Evaluations
Encourage competition and reduce teamwork
Problems with including team members:
Personal relationships
Favoritism
Managers reluctant to give up power
Discomfort evaluating coworkers
Inflation bias
Reciprocity bias
Team halo effect
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5. Reward Systems Types of Approach: Individual Team Organizational
Social loafing
Inequity problems
Organizational
Hybrid
Mix of individual & team rewards can create social dilemma
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6. Reward Systems
Types of Teams
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7. Rewarding Individual Team Members
Changing Base Pay
Fair and equitable
Broad pay bands
Benefit:
More flexibility for managing teams
Problem:
Eliminates means of rewarding individual performance
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8. Rewarding Individual Team Members
Skill-Based Pay
Encourages learning new skills
Benefit:
Improve team flexibility in performing task
Organizational flexibility
Problems:
Training costs
Promotions become limited
Knowledge based pay, career ladders
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9. Team and Organizational Reward Programs
Team reward programs success depends on characteristics of:
Rewards
Substantial and distributed equally
Organization
Culture supports teamwork
Team
Clear team goals
Measurable performance standards
Task requiring interdependence
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10. Team and Organizational Reward Programs
Team Recognition Programs
Recognition awards
Levels of awards
Organization-wide system for nominating
Organizational Rewards
Profit sharing
Gain sharing
Difficulty connecting employee behavior and performance of organization
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11. Relationship of Rewards to Types of Teams
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15. Activity Continued
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