1. Decipher delegation Nine things you should know
5/27/2018 2:59 PM
BRK3007
Decipher delegation Nine things you should know
James Poolton- Microsoft
Ståle Hansen - CloudWay
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. About me - James Poolton
5/27/2018 2:59 PM
About me - James Poolton
I Microsoft in CxD
I live
I play
I like
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. About me – Ståle Hansen I founded CloudWay and is a I live
5/27/2018 2:59 PM
About me – Ståle Hansen
I founded
CloudWay and is a
Principal Cloud Architect
I live
I like
I am
Office Servers and Services MVP
@StaleHansen
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Agenda 1) What is delegation 2) Meeting scenarios 3) Calling scenarios
5/27/2018 2:59 PM
Agenda
1) What is delegation
2) Meeting scenarios
3) Calling scenarios
4) Planning considerations
5) Migration considerations
6) Client considerations
7) Configuring delegation
8) Troubleshooting
9) Best Practices
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. 1 What is delegation Delegation is sometimes referred to as boss/admin
5/27/2018 2:59 PM 1
What is delegation
Delegation is sometimes referred to as boss/admin
Delegator - aka “the boss”
Delegate - aka “the admin”
Delegation can be used to
Setup meetings on behalf of the delegator
Place and receive phone calls on behalf the delegator
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Feedback from the field
5/27/2018 2:59 PM 1
Feedback from the field
Proper planning for delegation can make or break success in your deployments (plan in advance)
Admins (delegate) often are key influencers in their organizations and need extra training
Delegation often overlooked
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. 2 Meeting scenarios How does it work to schedule a meeting
5/27/2018 2:59 PM 2
Meeting scenarios
How does it work to schedule a meeting
How does it work for the delegator to join a meeting (what if they are dialing in via PSTN, will they need organizer ID)
Any other “meeting” considerations
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Ability to schedule meetings on behalf
5/27/2018 2:59 PM 2
Ability to schedule meetings on behalf
Delegator needs Audio Conferencing (PSTN Conferencing)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Make sure you select delegator calendar before booking meeting2
Make sure you select delegator calendar before booking meeting

10. 2

11. 2

12. 3 Calling Scenarios Inbound p2p and PSTN calls
5/27/2018 2:59 PM 3
Calling Scenarios
Inbound p2p and PSTN calls
Outbound p2p and PSTN calls
Forward Calls
SimRing
Call on Behalf of
Send to Voic
Reply with IM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Requires Phone System (CloudPBX)3
Requires Phone System (CloudPBX)
Dial out reuires Calling Plan (PSTN Calling)

14. 3

15. 3

16. 3
Creative scenario
What if, the boss does not want admins to receive Skype to Skype calls, but only PSTN calls?
Turn off simring
Set up a Call Queue
have them display the Call Queue number as outbound number Caller ID number
When someone calls back, it will call the Call Queue and the admin gets presented the call

17. Planning Considerations
5/27/2018 2:59 PM 4
Planning Considerations
What do we need to think about prior to a deployment in terms of call delegation
Do we have existing delegate/delegator relationships in Exchange
Do any of these relationships exist outside of exchange (i.e. configured on traditional phone setup)
Training!
Determine existing relationships
Admin setup
End user setup
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Migration Considerations
5/27/2018 2:59 PM 5
Migration Considerations
When migrating to Exchange or Office 365, make sure you know who your delegated accounts are
We also need to think about the implications of migrating to Skype for Business online for users who have delegate relationships
Make sure to migrate delegator and delegate at the same time
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. 5 Get-Mailbox -RecipientTypeDetails UserMailbox
5/27/2018 2:59 PM 5
Get-Mailbox
-RecipientTypeDetails UserMailbox
| Get-CalendarProcessing
| Where {$_.ResourceDelegates}
| Format-List Identity,ResourceDelegates
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Stale delegates or stale managers5
Stale delegates or stale managers
A stale delegate and managers are objects that is not mail-enabled
To discover managers with stale delegates use this script by MVP Paul Cunningham
To discover delegates with stale managers you can use this script by MVP Paul Cunningham

21. Client Considerations
5/27/2018 2:59 PM 6
Client Considerations
Both Outlook and Skype for Business clients should to be at the same version
Boss Client EV
Skype Delagation
Comments 
Mac No
Fails
To delegate the boss would need to sign-in on PC and sets up delegation on PC for initial delegation to work or sign-in on PC after delegation has been setup on Mac to allow settings to propagate.
Yes
Pass
Will need to add user to “Delegate” group in Skype and separately as Exchange delegate in Outlook PC
Will need to Make sure MAPI is connected and newly set up delegate in Exchange via Outlook
Can use the same method as non EV PC user. Also can go into options - Call Forwarding, and set up Skype Delegation with "Edit my delegate members". note the second option only delegates Skype, Exchange delegation will need to be either already set up or set up seperately after to schedule on calendar.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Configuring Delegation
5/27/2018 2:59 PM 7
Configuring Delegation
Can be configured by an admin in Exchange
Configuration of delegation is mostly a user driven activity
Two places to configure (Outlook and SfB Client)
Note SfB Client configuration option only available with EV or CPBX license
- Delegation request comes from the delegator’s machine
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. 8 Troubleshooting Covering meeting scheduling scenario Online only
5/27/2018 2:59 PM
Troubleshooting
Covering meeting scheduling scenario
Online only
How should it work
What can go wrong
How to diagnose trouble areas 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. A problem 8

25. How Exchange Delegate Sync Works
5/27/2018 2:59 PM
How Exchange Delegate Sync Works
Step
Who
Action
Client 1
Delegator
Add delegate
Outlook 2
Verify client policy
SfB Client 3
Look up delegates 4
Send SIP SERIVCE message 5
Receive SIP NOTIFY message 6
Delegate 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. 8 Add delegate How What can go wrong
5/27/2018 2:59 PM
Add delegate 1 2 3 4 5 6
How
Delegator uses Outlook to add the delegate
What can go wrong
Misconfigured delegate setup (user behavior)
Check that delegator has added delegate correctly
Verify with MFCMAPI or delegator’s outlook client 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Add delegate Verify Delegate Setup - Outlook1 2 3 4 5 6
File/Account Settings/Delegate Access 8

28. Add delegate Verify Delegate Setup - MFCMAPI1 2 3 4 5 6
Session/Logon
Right click, open Store
Expand root, expand IPM_SUBTREE
Right click Calendar, other tables, ACL table
Right click on PR_ENTRYID
Choose “Open as entry id or object”
Click OK
Double click on “PR_EMS_AB_PROXY_ADDRESSES” 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. 8 Verify client policy How What can go wrong1 2 3 4 5 6
How
Delegator’s client verifies policy
Content-Type: application/vnd-microsoft-roaming-provisioning-v2+xml
<property name="EnableExchangeDelegateSyncUp">true</property>
What can go wrong
Incorrect client policy
Verify via powershell or UCCAPI log file
Default client policy should be $True 8

30. Verify client policy Using PowerShell1 2 3 4 5 6
PS get-csonlineuser | select clientpolicy
PS Get-CsClientPolicy Global | select EnableExchangeDelegateSync
PS Get-CsClientPolicy tag:MYCUSTOMPOLICY | select EnableExchangeDelegateSync 8

31. Verify client policy Viewing UCCAPI log file
5/27/2018 2:59 PM
Verify client policy Viewing UCCAPI log file 1 2 3 4 5 6
Find SUBSCRIBE message
(microsoft-roaming-provisioning)
Examine corresponding 200 OK
<provisionGroup name="endpointConfiguration">
<property name="EnableExchangeDelegateSyncUp">true</property>
Make sure the to: line corresponds to the boss
To: 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. SfB Client Looks Up Delegates
5/27/2018 2:59 PM
SfB Client Looks Up Delegates 1 2 3 4 5 6
How
UcMapi.exe runs on the delegator’s machine to look up the delegate list
What can go wrong
Incorrect profile. UCMapi.exe uses the default profile
Need to verify delegator’s Outlook configuration
MAPI error. Need to verify MAPI status in delegator’s SfB client
Analyze delegator’s .etl files (Microsoft Support)
Both delegator and delegate must be homed in same forest 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Look up delegates Verify Outlook Configuration1 2 3 4 5 6 8

34. Look up delegates Verify MAPI status
5/27/2018 2:59 PM
Look up delegates Verify MAPI status 1 2 3 4 5 6
Notes
It can take seconds for MAPI to completely connect
UcMapi.exe will not close when you “sign out of a profile”
To force UcMapi to start again you must exit the Skype client completely
MAPI in process
MAPI has connected yet in error state
MAPI connected and OK
UcMapi.exe running 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Look up delegates Support can analyze client .etl file
5/27/2018 2:59 PM
Look up delegates Support can analyze client .etl file 1 2 3 4 5 6
Microsoft Support
Search For
“Sync delegate from exchange”
“MapiServiceManager::SyncDelegatesFromExchange”
“Add delegate from exchange calendar” 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36. Look up delegates Support can analyze UCMAPI .etl file1 2 3 4 5 6
Microsoft Support
Search For
“MAPI has been successfully initialized” 8

37. Send SIP SERIVCE message
5/27/2018 2:59 PM
Send SIP SERIVCE message 1 2 3 4 5 6
How
Delegator’s client sends SIP SERVICE message to SfB Server. Server Responds with a 200 OK
What can go wrong
Delegator is using basic client
Examine UCCAPI log file for valid SIP SERVICE and 200 OK 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38. Send SIP SERIVCE message Examine UCCAPI log
5/27/2018 2:59 PM
Send SIP SERIVCE message Examine UCCAPI log 1 2 3 4 5 6
Search for delegate’s SIP URI
Note the Call-ID
Filter snooper for this Call-ID
This will reveal response 200 OK 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39. Receive SIP NOTIFY message (Delegator)
5/27/2018 2:59 PM
Receive SIP NOTIFY message (Delegator) 1 2 3 4 5 6
How
Delegator’s client receives SIP NOTIFY message
Content-Type: application/vnd-microsoft-roaming-self+xml
Newly added delegate should now appear
What can go wrong
Not much
Examine UCCAPI log file for valid SIP NOTIFY message 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40. Receive SIP NOTIFY message (Delegator) Examine UCCAPI log
5/27/2018 2:59 PM
Receive SIP NOTIFY message (Delegator) Examine UCCAPI log 1 2 3 4 5 6 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41. Receive SIP NOTIFY message (Delegate)
5/27/2018 2:59 PM
Receive SIP NOTIFY message (Delegate) 1 2 3 4 5 6
How
Delegate’s client receives SIP NOTIFY message
Content-Type: application/vnd-microsoft-roaming-self+xml
Newly added delegator appears as “subscriber”
What can go wrong
Not much
Examine UCCAPI log file for valid SIP NOTIFY message 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42. Receive SIP NOTIFY message (Delegate) Examine UCCAPI log
5/27/2018 2:59 PM
Receive SIP NOTIFY message (Delegate) Examine UCCAPI log 1 2 3 4 5 6 8
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43. Best Practices 9
Always ensure the delegator/delegate are on the same Outlook and Skype for Business version
When MAPI shows “unavailable” try first recreating the Outlook profile on the delegators workstation
Confirm default profile
Office Repair
Old Rules to Ex-Employees
Schedule time with the delegator!

44. Additional references
5/27/2018 2:59 PM
Additional references
Delegation Prompts
No Delegation
MAPI errors
New location of MFCMAPI -
Premal’s Blog
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45. Please evaluate this session
Tech Ready 15
5/27/2018
Please evaluate this session
From your
Please expand notes window at bottom of slide and read. Then Delete this text box.
PC or tablet: visit MyIgnite
Phone: download and use the Microsoft Ignite mobile app
Your input is important!
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

46. 5/27/2018 2:59 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.