1. (% of time spent in lectures, seminars and similar)
UNISTATS for ENGLISH ( )
KIS % Contact Time and
% Overall Satisfaction (HEFCE)
(KIS = Key Information Set)
UNIVERSITY
CONTACT TIME
(% of time spent in lectures, seminars and similar)
OVERALL SATISFACTION
21.6% = Avg of those listed
14.43% = Avg if those claiming 20%+ are excluded
87% = Avg for sector
18% = Avg of those scoring 90% or above for overall satisfaction.
15% = Avg of those scoring 90% or above for overall satisfaction if highly suspect contact times of 20% and above (40+ hours) are discounted
90% or above
Aberystwyth
13%
90%
Anglia Ruskin
21%
89%
Birmingham
17%
85%
Bristol
12%
70%
De Montfort
92%
UEA
14%
95%
Essex
91%
Huddersfield
81%
Hull
11% ↓
87%
Kent
27%
Keele
22%
94%
Lancaster
93%
Leeds
Leicester
20%
Lincoln
15%
97%
Liverpool
16%
88%
Loughborough
24%
Manchester
Newcastle
Nottingham
23%
Sheffield
Sheffield Hallam
York St John
York
20 credit module = 200 hours
Examples:
2hrs per week for 11 weeks = 22hrs = 11% contact time
3hrs per week for 11 weeks = 33hrs
= 16.5% (rounded up to 17%)

2. CONTACT TIME STRATEGY
1. Why has contact time not been recorded properly?
Everyone needs to understand the importance of this KIS statistic to ensure all relevant activity is properly recorded. Provide guidance and contact every tutor to check that all relevant activity has been identified and recorded.
2. What improvements to contact time are most likely to increase
a) Levels of overall satisfaction? (UNISTAT)
b) Satisfaction with Feedback? (NSS target)
3. How is the % Contact Time statistic compiled?
6 key modules are counted: the two modules with the largest enrolment in semester 1, semester two and the two largest year-long modules
Other activities, such as lectures etc. during Induction week count, but because of how they are counted they have only a marginal impact on the overall % contact time
The most effective and efficient way to improve the % contact time is to target the 6 modules that account for the bulk of the statistic.

3. CONTACT TIME STRATEGY 4. What does not count as contact time?
General Office Hours do not count, yet this is where we provide weekly one-to-one module guidance and feedback to our students
Instead of offering two hours of General Office Hours per week, we now offer one Module Guidance and Feedback Hour per week and one General Office Hour per week during the teaching semester. The weekly hour-long Module Guidance and Feedback sessions count towards the % Contact Time.
5. Improve % Contact Time and Feedback (Key NSS Target):
Feedback Weeks: Two weeks at the beginning of semesters 1 and 2 (after internal marking is completed) and one week at the end of the assessment period in semester 2 (once internal marking is completed). Well publicised!
Provide 4 hours of one-to-one feedback on assessments each week during Feedback Weeks. (Sign-up sheets)
We cannibalise 50% of the General Office Hour and extend our existing weekly Module Feedback and Guidance Hour to 2hrs to minimise the burden on staff.
The combination of the Module Guidance and Feedback Hours and the Feedback Weeks is sufficient to increase the contact time per student