1. FARE STUDY UPDATE Operations & Customer Service Committee August 12, 2014

2. Recent Progress Items Consultant Selection
Evaluate proposals
Complete contracting process
RTD led internal & external outreach
Education about fare study process
Input on problem identification

3. Fare Study RFP
RTD received four proposals in response to RFP No. 14DH029: Fare Structure Study
RFP included 15% SBE goal
Consensus among the selection team that CH2M Hill had the best technical proposal in regards to:
Project understanding
Firm qualifications
Key personnel
Technical approach

4. CH2M Hill Team Best technical proposal Second lowest proposed cost
27% SBE commitment
Contract executed for the CH2M Hill team
CH2M Hill: project management, fare alternatives development & evaluation
Nancy Whelan Consulting: Title VI analysis
Communication Infrastructure Group: public outreach

5. Consultant Study Timeframe
CH2M Hill team are national leaders in fare structure analysis
Commitment to complete the consultant portion of the study within the 210 days identified in RFP

6. Problem Identification Outreach
Meetings held to date:
Fare Inspector focus group (July 14)
RTD Customer Panel (July 16)
Bus Operator focus group (July 22)
Local Government/TMA/TMO meeting (July 24)
Community Based Organization focus groups (July 29 and Aug 5)

7. Upcoming Public Meetings
Northwest: Westminster
Aug 13 at 6:30 p.m.
Southwest: Lakewood
Aug 14 at 6:30 p.m.
Northeast: Commerce City
Aug 21 at 6:30 p.m.
Southeast: Aurora
Aug 27 at 6:30 p.m.
Central: RTD Blake Street
Aug 28 at noon
Far North: Longmont
Aug 28 at 6:30 p.m.

8. Website Outreach
Fare study featured on the RTD home page for the month of August

9. Website
Opportunity to provide comments on current challenges with the existing fare structure or fare products via the website through the end of August
Phone number alternative method of contact also provided
Updates on the study will continue to be posted throughout the process

10. Next Steps
CH2M Hill kick-off meeting with the fare study taskforce and small interviews with key staff members
Summarize feedback from stakeholders, general public and frontline employees
Provide all feedback to CH2M Hill for consideration in developing alternatives
Provide feedback summary to the Board