1. How to improve and extend services to young unemployed people
How to improve and extend services to young unemployed people? PES Austria methods to reach and to support young people
„Setting up to the challenge: repositioning PES
to enhance youth employment prospects”
Presidency Conference, Budapest April Gerlinde Wieser-Böhm Public Employment Service Austria

2. BerufsInfoZentren (BIZ) Career Information Centres
64 BIZ which are located in local PES offices
Information is available without an appointment
Optional use; registration is not obligatory, anonym information is possible
Information about vocations, apprenticeship training, labour market, schools is offered via various media:
Books, brochures, leaflets, folders
Videos
Computers (with internet access)
BIZ staff gives additional support including career counselling and handling EDP tools.
2010: young people visited the BIZ individually

3. Good practice: AMS for Youth in Vienna
Target groups
Young people with residence in Vienna, between 15 and 21 years of age
Enterpises looking for apprentices
Greatest challenge: 60% of the clients are migrants
Some diversity initiatives:
Visits to mosques on Fridays after prayers in order to get into contact with parents and youths
Information events in mosques and culture clubs with the Advisory centre for migrants
Cooperation agreement with Turkish and Serbian newspapers (reports on PES services for youths)
DVDs in different foreign languages

4. Cooperation with schools
BerufsInfoZentrum (BIZ)
School classes are invited into one of the 64 BIZ.
2010: classes with pupils visited a BIZ.
Intention: BIZ staff supports the transition from school to work, shows job opportunities, helps planning the career, gives labour market information and information about PES services.
Information for teachers on
Special information before visiting a BIZ
Intention: optimal preparation for schools themselves
„BeSt-Messe“- job, training and education fair
Organized by PES Austria, the Federal Ministry for Education, Arts & Culture and the Federal Ministry for Science & Research
2011: visitors and 343 exhibitors in Vienna

5. Printed material
Leaflets, brochures, booklets offering vocational information,
guidebook for job application and information about PES services.
Distributed at local PES offices &
BIZ, at places frequented by young
people (e.g. youth centres) and
at youth events.
Download and online-booking
is possible.

6. PES website www.ams.at Special menu for young people
Virtual platform for pupils, students,
apprenticeship seekers, teachers
„Vocational compass“ for
apprenticeship seekers
Information about schools and
vocations

7. IT-based services eJob-Room www.ams.at/ejobroom
Online job search and apprenticeship trainings
eAMS-Konto
Online contact with PES counsellor (e.g. receive vacancies, view action plan, book dates for next counselling, give feedback on interviews)
Supports the counselling and mediating process
Online counselling
For jobseekers with eAMS-Konto account, which are jobready
Pilot test in 2010, starts in all local PES offices in June 2011
„Interaktives Bewerbungsportal“
Online tool giving support in all matters of job application

8. Thank you for your attention!